Fcr
FCR, or First Contact Resolution, is a leading provider of customer experience solutions headquartered in California. Established in 2006, the company has made significant strides in the industry, focusing on enhancing customer interactions across various sectors, including telecommunications, retail, and technology. FCR is renowned for its innovative approach to customer service, offering a range of services such as contact centre solutions, technical support, and customer engagement strategies. What sets FCR apart is its commitment to first contact resolution, ensuring that customer issues are addressed efficiently and effectively. With a strong market position, FCR has garnered recognition for its exceptional service quality and operational excellence, making it a trusted partner for businesses seeking to improve their customer experience.
DitchCarbon Score
How does Fcr's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Services Auxiliary to Financial Intermediation industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Fcr's score of 57 is higher than 97% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Fcr's reported carbon emissions
In 2023, FCR reported total greenhouse gas emissions of approximately 9,836,000 kg CO2e for Scope 1 and about 11,234,000 kg CO2e for Scope 2. This marks a significant reduction from 2022, where emissions were approximately 10,729,000 kg CO2e for Scope 1 and 13,025,000 kg CO2e for Scope 2. Over the past few years, FCR has implemented various initiatives aimed at reducing its carbon footprint. The company has set a validated near-term science-based target to reduce its Scope 1 and Scope 2 emissions by 46% by 2030, using 2019 as the base year. Additionally, FCR has committed to achieving net-zero emissions by 2050, with an ambitious goal of reducing total emissions (Scope 1, 2, and 3) by 90% from the 2019 baseline. FCR's commitment to sustainability is further demonstrated by its previous targets, which included a 10% reduction in GHG emissions over five years (2015-2019) and a 9% reduction in normalised carbon intensity by 2021. The company continues to focus on improving its energy efficiency and reducing its overall environmental impact as part of its long-term climate strategy.
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| 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Scope 1 | 9,210,000 | 00,000,000 | 00,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 00,000,000 | 0,000,000 |
| Scope 2 | 20,780,000 | 00,000,000 | 00,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 200,000 | 000,000 | 000,000 | - | - | - | - | - | - | - | - |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Fcr is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
