Fcr
FCR, or First Contact Resolution, is a leading provider of customer experience solutions headquartered in California. Established in 2006, the company has made significant strides in the industry, focusing on enhancing customer interactions across various sectors, including telecommunications, retail, and technology. FCR is renowned for its innovative approach to customer service, offering a range of services such as contact centre solutions, technical support, and customer engagement strategies. What sets FCR apart is its commitment to first contact resolution, ensuring that customer issues are addressed efficiently and effectively. With a strong market position, FCR has garnered recognition for its exceptional service quality and operational excellence, making it a trusted partner for businesses seeking to improve their customer experience.
DitchCarbon Score
How does Fcr's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Services Auxiliary to Financial Intermediation industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Fcr's score of 49 is higher than 72% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Fcr's reported carbon emissions
In 2023, FCR reported total greenhouse gas emissions of approximately 9,836,000 kg CO2e for Scope 1 and about 11,234,000 kg CO2e for Scope 2, totalling around 21,070,000 kg CO2e. This data reflects a commitment to transparency in emissions reporting, with a focus on both operational and energy-related emissions. FCR has set ambitious climate commitments, including a validated near-term target to reduce Scope 1 and 2 greenhouse gas emissions by 46% by 2030, using 2019 as the base year. Additionally, the company aims to achieve a significant reduction of 90% in total emissions (Scope 1, 2, and 3) by 2050, also from a 2019 baseline. These targets align with the Science Based Targets initiative (SBTi) and demonstrate FCR's commitment to addressing climate change effectively. Historically, FCR has made strides in reducing its carbon intensity, achieving a 10% decrease in GHG emissions over a five-year period from 2015 to 2019. Furthermore, the company set a target in 2019 to reduce its normalised carbon intensity by 9% by 2021, measured from a 2018 baseline. FCR's emissions data and climate commitments are part of a broader strategy to enhance sustainability and reduce environmental impact, reflecting its dedication to responsible corporate practices in the real estate sector.
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| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2023 | |
|---|---|---|---|---|---|---|---|---|
| Scope 1 | 1,960,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 5,650,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | - | - | - | - | - | - | - | - |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Fcr is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
