Fcr
FCR, or First Contact Resolution, is a leading provider of customer experience solutions headquartered in California. Established in 2006, the company has made significant strides in the industry, focusing on enhancing customer interactions across various sectors, including telecommunications, retail, and technology. FCR is renowned for its innovative approach to customer service, offering a range of services such as contact centre solutions, technical support, and customer engagement strategies. What sets FCR apart is its commitment to first contact resolution, ensuring that customer issues are addressed efficiently and effectively. With a strong market position, FCR has garnered recognition for its exceptional service quality and operational excellence, making it a trusted partner for businesses seeking to improve their customer experience.
DitchCarbon Score
How does Fcr's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Services Auxiliary to Financial Intermediation industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Fcr's score of 51 is higher than 71% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Fcr's reported carbon emissions
In 2024, FCR reported total carbon emissions of approximately 10,531,000 kg CO2e for Scope 1 and about 10,638,000 kg CO2e for Scope 2, reflecting their operational impact in California. This marks a slight decrease from 2023, where emissions were approximately 9,836,000 kg CO2e for Scope 1 and about 11,234,000 kg CO2e for Scope 2 globally. FCR has set ambitious climate commitments, aiming to reduce Scope 1 and Scope 2 greenhouse gas emissions by 46% by 2030, using 2019 as the baseline year. This target aligns with the Science Based Targets initiative (SBTi) and is part of a broader strategy to achieve net-zero emissions by 2050. Additionally, FCR is committed to reducing total emissions across all scopes (1, 2, and 3) by 90% by 2050, also from a 2019 baseline. The company has previously reported a 10% decrease in GHG emissions over a five-year period from 2015 to 2019, demonstrating a commitment to continuous improvement in sustainability practices. FCR's emissions data and climate targets are sourced from First Capital Real Estate Investment Trust, ensuring alignment with industry standards and accountability in their environmental impact efforts.
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| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2023 | |
|---|---|---|---|---|---|---|---|---|
| Scope 1 | 1,960,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 5,650,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | - | - | - | - | - | - | - | - |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Fcr is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
