TSA Group
TSA Group, headquartered in Australia, is a leading provider of customer experience solutions, specialising in contact centre services and business process outsourcing. Established in 2003, the company has grown significantly, expanding its operations across major regions in Australia and New Zealand. With a focus on delivering exceptional customer service, TSA Group offers a range of core services, including inbound and outbound call handling, customer support, and sales solutions. Their unique approach combines advanced technology with a dedicated workforce, ensuring high-quality interactions that drive customer satisfaction. Recognised for its commitment to excellence, TSA Group has achieved notable milestones, positioning itself as a trusted partner for various industries. The company continues to innovate, setting benchmarks in the customer service sector while maintaining a strong market presence.
DitchCarbon Score
How does TSA Group's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Telecommunications Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
TSA Group's score of 14 is lower than 91% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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TSA Group's reported carbon emissions
In 2021, TSA Group reported total carbon emissions of approximately 4,000,000 kg CO2e, with emissions distributed across all three scopes. Specifically, Scope 1 emissions were about 6,400 kg CO2e, primarily from direct operations, while Scope 2 emissions accounted for approximately 2,494,200 kg CO2e, reflecting energy consumption. The most significant contribution came from Scope 3 emissions, which totalled around 3,539,900 kg CO2e, with notable sources including purchased goods and services (about 1,103,300 kg CO2e) and waste generated in operations (approximately 425,100 kg CO2e). Currently, TSA Group has not disclosed any specific reduction targets or initiatives aimed at decreasing their carbon footprint. However, the company is actively engaged in understanding and managing its emissions across all scopes, aligning with industry standards for climate accountability. As they continue to assess their impact, future commitments may emerge to enhance their sustainability efforts.
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| 2021 | |
|---|---|
| Scope 1 | 6,400 |
| Scope 2 | 2,494,200 |
| Scope 3 | 3,539,900 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
TSA Group is not participating in any of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
