TSA Group
TSA Group, headquartered in Australia, is a leading provider of customer experience solutions, specialising in contact centre services and business process outsourcing. Established in 2003, the company has grown significantly, expanding its operations across major regions in Australia and New Zealand. With a focus on delivering exceptional customer service, TSA Group offers a range of core services, including inbound and outbound call handling, customer support, and sales solutions. Their unique approach combines advanced technology with a dedicated workforce, ensuring high-quality interactions that drive customer satisfaction. Recognised for its commitment to excellence, TSA Group has achieved notable milestones, positioning itself as a trusted partner for various industries. The company continues to innovate, setting benchmarks in the customer service sector while maintaining a strong market presence.
DitchCarbon Score
How does TSA Group's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Telecommunications Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
TSA Group's score of 14 is lower than 91% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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TSA Group's reported carbon emissions
In 2021, TSA Group reported total carbon emissions of approximately 6,000,000 kg CO2e, comprising Scope 1 emissions of about 6,400 kg CO2e, Scope 2 emissions of approximately 2,494,200 kg CO2e, and Scope 3 emissions of around 3,539,900 kg CO2e. Within Scope 3, significant contributors included purchased goods and services at about 1,103,300 kg CO2e and waste generated in operations at approximately 425,100 kg CO2e. Currently, TSA Group has not established specific reduction targets or initiatives, nor are there any climate pledges documented. The emissions data is not cascaded from any parent organisation, indicating that TSA Group's reporting is independent. The company is committed to addressing its carbon footprint, but further details on future climate commitments or reduction strategies are not available at this time.
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| 2021 | |
|---|---|
| Scope 1 | 6,400 |
| Scope 2 | 2,494,200 |
| Scope 3 | 3,539,900 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
TSA Group is not participating in any of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
