TSA Group
TSA Group, headquartered in Australia, is a leading provider of customer experience solutions, specialising in contact centre services and business process outsourcing. Established in 2003, the company has grown significantly, expanding its operations across major regions in Australia and New Zealand. With a focus on delivering exceptional customer service, TSA Group offers a range of core services, including inbound and outbound call handling, customer support, and sales solutions. Their unique approach combines advanced technology with a dedicated workforce, ensuring high-quality interactions that drive customer satisfaction. Recognised for its commitment to excellence, TSA Group has achieved notable milestones, positioning itself as a trusted partner for various industries. The company continues to innovate, setting benchmarks in the customer service sector while maintaining a strong market presence.
DitchCarbon Score
How does TSA Group's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Telecommunications Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
TSA Group's score of 4 is higher than 51% of the industry. This can give you a sense of how well the company is doing compared to its peers.
TSA Group's reported carbon emissions
In 2023, TSA Group reported total carbon emissions of approximately 2,724,470 kg CO2e globally, with no emissions recorded under Scope 1. Scope 2 emissions accounted for about 730,880 kg CO2e, while Scope 3 emissions, which include significant contributions from employee commuting (approximately 1,270,000 kg CO2e) and purchased goods and services (about 730,880 kg CO2e), made up the majority of their carbon footprint. In Australia, TSA Group's total emissions for 2021 were approximately 4,141,100 kg CO2e, with Scope 1 emissions at about 194,300 kg CO2e, Scope 2 emissions at approximately 622,300 kg CO2e, and Scope 3 emissions reaching around 3,324,600 kg CO2e. The total Scope 1 and 2 emissions combined were about 816,600 kg CO2e. Despite these figures, TSA Group has not publicly committed to specific reduction targets or initiatives, indicating a potential area for future development in their climate strategy. The absence of documented reduction targets suggests that while the company is aware of its emissions, it may need to enhance its climate commitments to align with industry standards and expectations.
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Add to project| 2021 | 2022 | 2023 | |
|---|---|---|---|
| Scope 1 | 19,970 | - | - |
| Scope 2 | 730,880 | 000,000 | 000,000 |
| Scope 3 | 2,724,470 | 0,000,000 | 0,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
TSA Group is not committed to any reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
