Webhelp
Webhelp, a leading global provider of customer experience and business process outsourcing solutions, is headquartered in France. Established in 2000, the company has expanded its operations across Europe, Africa, and Asia, serving a diverse range of industries including technology, retail, and telecommunications. With a focus on delivering innovative customer engagement services, Webhelp offers unique solutions such as omnichannel support, digital transformation, and analytics-driven insights. The company has achieved significant milestones, including numerous awards for excellence in customer service and operational efficiency. Recognised for its commitment to quality and customer satisfaction, Webhelp continues to strengthen its market position, making it a preferred partner for businesses seeking to enhance their customer interactions and drive growth.
DitchCarbon Score
How does Webhelp's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Webhelp's score of 33 is higher than 61% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Webhelp's reported carbon emissions
In 2021, Webhelp reported total carbon emissions of approximately 161,196,000 kg CO2e. This figure includes 6,753,000 kg CO2e from Scope 1 emissions, 23,688,000 kg CO2e from Scope 2 emissions, and a significant 130,737,000 kg CO2e from Scope 3 emissions. This data is cascaded from its parent company, Webhelp SAS, reflecting the company's global operations. Webhelp's emissions in 2020 were reported at about 88,300,000 kg CO2e, indicating a substantial increase in emissions in 2021. The company has not set specific near-term or long-term reduction targets, and it is not currently committed to achieving net-zero emissions. Previous commitments have been removed or expired, highlighting a need for clearer climate action strategies. As a current subsidiary of Webhelp SAS, Webhelp's climate initiatives and performance are aligned with the broader corporate family’s sustainability goals. However, the absence of defined reduction targets suggests that Webhelp may need to enhance its climate commitments to align with industry standards and expectations.
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| 2021 | |
|---|---|
| Scope 1 | 6,753,000 |
| Scope 2 | 23,688,000 |
| Scope 3 | 130,737,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Webhelp is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
