Webhelp, a leading global provider of customer experience and business process outsourcing solutions, is headquartered in France. Established in 2000, the company has expanded its operations across Europe, Africa, and Asia, serving a diverse range of industries including technology, retail, and telecommunications.
With a focus on delivering innovative customer engagement services, Webhelp offers unique solutions such as omnichannel support, digital transformation, and analytics-driven insights. The company has achieved significant milestones, including numerous awards for excellence in customer service and operational efficiency.
Recognised for its commitment to quality and customer satisfaction, Webhelp continues to strengthen its market position, making it a preferred partner for businesses seeking to enhance their customer interactions and drive growth.
-7 vs industry average
Webhelp’s score of 33 is lower than 47% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Computer Services is among the least carbon-intensive industries
Industry performance
The Computer Services industry has reduced its overall emissions by 19% since 2019
Emissions trajectory 2020 – 2024
Reported emissions
Scope 3 accounts for ••• of total emissions.
Webhelp's reported carbon emissions
In 2021, Webhelp reported total carbon emissions of approximately 161.2 million kg CO2e. This figure includes Scope 1 emissions of about 6.8 million kg CO2e, Scope 2 emissions of approximately 23.7 million kg CO2e, and Scope 3 emissions amounting to around 130.7 million kg CO2e. The data is cascaded from its parent company, Webhelp SAS, reflecting the organisation's commitment to transparency in its environmental impact. Webhelp has previously set near-term reduction targets; however, these commitments have since been removed. Currently, the company has not committed to a net-zero target. Despite this, Webhelp continues to engage in climate initiatives and is part of the broader professional services sector in France, which is increasingly focused on sustainability. The absence of specific reduction targets highlights the need for Webhelp to enhance its climate strategy and align with industry standards for emissions reduction. As the company moves forward, establishing clear and actionable climate commitments will be essential for improving its environmental performance and meeting stakeholder expectations.
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Webhelp’s Climate Goals (2030 & 2050)
No climate goals have been disclosed for Webhelp yet.
Scope 3 top emissions categories
No scope 3 category breakdown has been disclosed yet.
Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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Webhelp
Frequently asked questions
Common questions about Webhelp’s sustainability data and climate commitments
Data year: 2021
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