Webhelp Sustainability Profile
Webhelp, a leading global provider of customer experience and business process outsourcing solutions, is headquartered in France. Established in 2000, the company has expanded its operations across Europe, Africa, and Asia, serving a diverse range of industries including technology, retail, and telecommunications. With a focus on delivering innovative customer engagement services, Webhelp offers unique solutions such as omnichannel support, digital transformation, and analytics-driven insights. The company has achieved significant milestones, including numerous awards for excellence in customer service and operational efficiency. Recognised for its commitment to quality and customer satisfaction, Webhelp continues to strengthen its market position, making it a preferred partner for businesses seeking to enhance their customer interactions and drive growth.
DitchCarbon Score
How does Webhelp's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Webhelp's score of 33 is higher than 56% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Let us know if this data was useful to you
Webhelp's reported carbon emissions
In 2021, Webhelp reported total carbon emissions of approximately 161,196,000 kg CO2e. This figure includes 6,753,000 kg CO2e from Scope 1 emissions, 23,688,000 kg CO2e from Scope 2 emissions, and a significant 130,737,000 kg CO2e from Scope 3 emissions. This data is cascaded from its parent company, Webhelp SAS, reflecting the organisation's global operations. Webhelp has previously set near-term reduction targets; however, these commitments have since been removed, indicating a shift in their climate strategy. As of now, Webhelp has not committed to a net-zero target. The company operates within the professional services sector and is based in France. Despite the lack of current reduction targets, Webhelp's emissions data highlights the substantial impact of its operations, particularly in Scope 3 emissions, which often represent the largest share of total emissions for service-oriented companies. The absence of long-term commitments suggests a need for enhanced climate action strategies moving forward.
Unlock detailed emissions data
Access structured emissions data, company-specific emission factors, and source documents
| 2021 | |
|---|---|
| Scope 1 | 6,753,000 |
| Scope 2 | 23,688,000 |
| Scope 3 | 130,737,000 |
How Carbon Intensive is Webhelp's Industry?
How Carbon Intensive is Webhelp's Location?
Webhelp's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Webhelp has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Serco
Frequently Asked Questions
Common questions about Webhelp's sustainability data and climate commitments