Webhelp
Webhelp, a leading global provider of customer experience and business process outsourcing solutions, is headquartered in France. Established in 2000, the company has expanded its operations across Europe, Africa, and Asia, serving a diverse range of industries including technology, retail, and telecommunications. With a focus on delivering innovative customer engagement services, Webhelp offers unique solutions such as omnichannel support, digital transformation, and analytics-driven insights. The company has achieved significant milestones, including numerous awards for excellence in customer service and operational efficiency. Recognised for its commitment to quality and customer satisfaction, Webhelp continues to strengthen its market position, making it a preferred partner for businesses seeking to enhance their customer interactions and drive growth.
DitchCarbon Score
How does Webhelp's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Webhelp's score of 33 is higher than 89% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Webhelp's reported carbon emissions
In 2021, Webhelp reported total carbon emissions of approximately 161,196,000 kg CO2e, which included Scope 1 emissions of about 6,753,000 kg CO2e, Scope 2 emissions of around 23,688,000 kg CO2e, and significant Scope 3 emissions totalling approximately 130,737,000 kg CO2e. This marked a substantial increase from their 2020 emissions of about 88,300,000 kg CO2e. Webhelp has made commitments towards climate action, although they have not set a net-zero target. As of March 2022, they were committed to near-term reduction targets, but these commitments have since been removed or expired. The company is based in France and operates within the professional services sector, indicating a focus on improving sustainability practices in their operations. While specific reduction initiatives were not detailed, Webhelp's emissions data highlights the importance of addressing their carbon footprint, particularly in Scope 3 emissions, which represent the majority of their total emissions.
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| 2021 | |
|---|---|
| Scope 1 | 6,753,000 |
| Scope 2 | 23,688,000 |
| Scope 3 | 130,737,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Webhelp is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
