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TTEC Holdings, Inc., commonly referred to as TTEC, is a leading global customer experience technology and services company headquartered in the United States. Founded in 1982, TTEC has established a strong presence in key operational regions, including North America, Latin America, Europe, and Asia. The company operates primarily within the customer experience management industry, offering innovative solutions that enhance customer engagement and operational efficiency.
TTEC's core services encompass customer care, digital transformation, and technology solutions, distinguished by their focus on integrating human touch with advanced technology. With a commitment to delivering exceptional customer experiences, TTEC has garnered recognition for its market leadership and innovative approach. The company continues to achieve significant milestones, positioning itself as a trusted partner for businesses seeking to elevate their customer interactions in an increasingly digital world.
62
DitchCarbon score
+26 vs industry average
TTEC Holdings, Inc.’s score of 62 is higher than 76% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Very Low
Business Services is among the least carbon-intensive industries
Industry performance
0.146
20182025
The Business Services industry has reduced its overall emissions by 25% since 2018
Emissions trajectory 2020 – 2028
202020212022202320242025202620272028
Reported emissions
Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e
Scope 3 accounts for ••• of total emissions.
TTEC Holdings, Inc.'s reported carbon emissions
In 2025, TTEC Holdings, Inc. reported total carbon emissions of approximately 70,150,000 kg CO2e. This figure includes Scope 1 emissions of about 7,015,000 kg CO2e, primarily from stationary combustion, and Scope 2 emissions of approximately 12,084,000 kg CO2e, based on a market-based approach. Additionally, the company’s Scope 3 emissions were significant, totalling around 52,060,000 kg CO2e, with major contributions from employee commuting (approximately 27,492,000 kg CO2e) and purchased goods and services (about 8,548,000 kg CO2e).
TTEC has committed to setting emissions reduction targets aligned with the Science Based Target Initiative (SBTi) for both Scope 1 and Scope 2 emissions by 2025. This commitment reflects their intention to adopt industry-standard climate practices and contribute to global efforts in reducing greenhouse gas emissions. The company is actively working towards these targets, aiming for a more sustainable operational footprint in the near term.
Overall, TTEC's emissions data and climate commitments underscore its dedication to addressing climate change and enhancing sustainability within the professional services sector.
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TTEC Holdings, Inc.’s Climate Goals (2030 & 2050)
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
On track94%
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
At risk48%
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
Behind target22%
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
Scope 3 top emissions categories
6 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
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Active
Carbon Disclosure Project
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Active
The Climate Pledge
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Not active
UN Global Compact Climate Champions initiative
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Not active
RE 100
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Not active
Climate Action 100
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Not active
Emissions comparison with industry peers
View similar organisationsNo peer comparison is available for TTEC Holdings, Inc. yet.
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Frequently asked questions
Common questions about TTEC Holdings, Inc.’s sustainability data and climate commitments
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