TTEC Holdings, Inc. Sustainability Profile
TTEC Holdings, Inc., commonly referred to as TTEC, is a leading global customer experience technology and services company headquartered in the United States. Founded in 1982, TTEC has established a strong presence in key operational regions, including North America, Latin America, Europe, and Asia. The company operates primarily within the customer experience management industry, offering innovative solutions that enhance customer engagement and operational efficiency. TTEC's core services encompass customer care, digital transformation, and technology solutions, distinguished by their focus on integrating human touch with advanced technology. With a commitment to delivering exceptional customer experiences, TTEC has garnered recognition for its market leadership and innovative approach. The company continues to achieve significant milestones, positioning itself as a trusted partner for businesses seeking to elevate their customer interactions in an increasingly digital world.
DitchCarbon Score
How does TTEC Holdings, Inc.'s carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
TTEC Holdings, Inc.'s score of 46 is higher than 68% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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TTEC Holdings, Inc.'s reported carbon emissions
In 2024, TTEC Holdings, Inc. reported total carbon emissions of approximately 83,000,000 kg CO2e, with significant contributions from Scope 3 emissions, which accounted for about 69,669,180 kg CO2e. This includes emissions from capital goods (33,923,020 kg CO2e), business travel (4,266,450 kg CO2e), and employee commuting (8,348,420 kg CO2e). Scope 1 emissions were reported at about 1,449,380 kg CO2e, primarily from stationary combustion, while Scope 2 emissions totalled approximately 11,759,370 kg CO2e (market-based). In 2023, TTEC's emissions were slightly higher, with Scope 1 emissions at about 2,207,590 kg CO2e and Scope 2 emissions reaching approximately 31,186,840 kg CO2e (market-based). Notably, TTEC has committed to setting emissions reduction targets aligned with the Science Based Target Initiative (SBTi) for both Scope 1 and Scope 2 emissions by 2025. The company has not disclosed specific Scope 3 emissions data for 2023, but its overall commitment to reducing carbon emissions reflects a proactive approach to climate action within the professional services sector. TTEC's near-term targets indicate a commitment to achieving net-zero emissions, with efforts to establish clear reduction goals in the coming years.
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| 2023 | 2024 | |
|---|---|---|
| Scope 1 | 2,207,590 | 0,000,000 |
| Scope 2 | 31,186,840 | 00,000,000 |
| Scope 3 | - | 00,000,000 |
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TTEC Holdings, Inc.'s Scope 3 Categories Breakdown
The vast majority of their carbon footprint comes from suppliers and value chain emissions, representing the vast majority of total emissions under the GHG Protocol, with "Capital Goods" being the largest emissions source at 49% of Scope 3 emissions.
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TTEC Holdings, Inc.'s Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
TTEC Holdings, Inc. has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about TTEC Holdings, Inc.'s sustainability data and climate commitments