Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 70 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2023, Teleperformance reported total carbon emissions of approximately 683,336,000 kg CO2e. This figure includes 25,002,000 kg CO2e from Scope 1 emissions, 1,075,000 kg CO2e from Scope 2 emissions, and a significant 545,109,000 kg CO2e from Scope 3 emissions. The company has set ambitious climate commitments, aiming to reduce its absolute Scope 1 and 2 greenhouse gas emissions by 56.7% by 2030, using 2019 as the baseline year. Additionally, Teleperformance targets a 27.5% reduction in absolute Scope 3 emissions by the same year. Teleperformance's reduction initiatives are aligned with the Science Based Targets initiative (SBTi), committing to a 49% reduction in Scope 1 and 2 emissions per full-time equivalent (FTE) by 2026, and a 38.3% reduction in Scope 3 emissions from purchased goods and services and employee commuting per FTE within the same timeframe. The company has also pledged to achieve net zero emissions across all scopes by 2040. These commitments reflect Teleperformance's dedication to addressing climate change and reducing its carbon footprint, contributing to global efforts to limit warming to well below 2°C.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 31,246,000 | 0,000,000 | 00,000,000 | 0,000,000 | 00,000,000 | 00,000,000 |
| Scope 2 | 184,899,000 | 000,000,000 | 000,000,000 | 0,000,000 | 0,000,000 | 000,000,000 |
| Scope 3 | 393,773,000 | 000,000,000 | 000,000,000 | 0,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is committed to some reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
