Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 73 is higher than 85% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2024, Teleperformance reported total greenhouse gas emissions of approximately 23165000 kg CO2e for Scope 1, 188701000 kg CO2e for Scope 2, and 476453000 kg CO2e for Scope 3, resulting in a combined total of about 126346000 kg CO2e for Scope 1 and 2. This reflects a slight decrease from 2023, where emissions were approximately 25002000 kg CO2e for Scope 1, 179568000 kg CO2e for Scope 2, and 545109000 kg CO2e for Scope 3, leading to a total of about 138227000 kg CO2e for Scope 1 and 2. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. Additionally, the company has committed to a 27.5% reduction in absolute Scope 3 emissions by 2029. These targets are aligned with the Science Based Targets initiative (SBTi) and are designed to support the goal of limiting global warming to well below 2°C. Furthermore, Teleperformance joined The Climate Pledge on 21 April 2021, committing to achieve net-zero carbon emissions across all scopes by 2040. This commitment underscores the company's dedication to sustainability and its proactive approach to addressing climate change. Overall, Teleperformance's emissions data and reduction targets reflect a strong commitment to environmental responsibility, with a clear roadmap for achieving significant reductions in greenhouse gas emissions in the coming years.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 33,677,000 | - | - | - | 00,000,000 | 00,000,000 |
| Scope 2 | 214,528,000 | - | - | - | 000,000,000 | 000,000,000 |
| Scope 3 | 475,203,000 | - | - | - | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
