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Public Profile
Business Services
FR
updated 22 days ago

Teleperformance

Company website

Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.

DitchCarbon Score

How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.

66

Industry Average

Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.

25

Industry Benchmark

Teleperformance's score of 66 is higher than 81% of the industry. This can give you a sense of how well the company is doing compared to its peers.

81%

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Teleperformance's reported carbon emissions

In 2024, Teleperformance reported total greenhouse gas emissions of approximately 126,346,000 kg CO2e from Scope 1 and 2, and about 476,453,000 kg CO2e from Scope 3 emissions. The breakdown of Scope 1 emissions includes 23,165,000 kg CO2e, with significant contributions from fugitive emissions (14,615,000 kg CO2e) and stationary combustion (6,316,000 kg CO2e). Scope 2 emissions totalled 103,181,000 kg CO2e, all calculated on a market-based approach. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. This target is part of their Science Based Targets initiative (SBTi) commitments. Additionally, the company has pledged to achieve net-zero emissions across all scopes by 2040, having joined The Climate Pledge in April 2021. In terms of absolute reductions, Teleperformance aims for a 56.7% decrease in Scope 1 and 2 emissions by 2030, alongside a 27.5% reduction in absolute Scope 3 emissions within the same timeframe. The company is actively working towards these targets, reflecting its commitment to sustainable practices and climate action.

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Access structured emissions data, company-specific emission factors, and source documents

201920202021202220232024
Scope 1
33,677,000
-
-
-
00,000,000
00,000,000
Scope 2
214,528,000
-
-
-
000,000,000
000,000,000
Scope 3
475,203,000
-
-
-
000,000,000
000,000,000

Industry emissions intensity

Very low
Low
Medium
High
Very high
Some industries are more carbon intensive than others. Teleperformance's primary industry is Other business services (74), which is very low in terms of carbon intensity compared to other industries.

Location emissions intensity

Very low
Low
Medium
High
Very high
The carbon intensity of the energy grid powering a company's primary operations has a strong influence on its overall carbon footprint. This request for Teleperformance is in FR, which has a very low grid carbon intensity relative to other regions.

Reduction initiatives & disclosure networks

Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.

Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.

Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact
RE 100
Climate Action 100
Race To Net Zero
Reduction Actions

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Where does DitchCarbon data come from?

Discover our data-driven methodology for measuring corporate climate action and benchmarking against industry peers

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