Teleperformance

Teleperformance, a leading global provider of outsourced omnichannel customer experience management services headquartered in France, has reported significant greenhouse gas (GHG) emissions and established ambitious climate commitments.

For the year 2025, Teleperformance reported total emissions of approximately 551,700,000 kg CO2e. This figure includes Scope 1 emissions totalling around 21,997,000 kg CO2e, Scope 2 emissions at approximately 190,378,000 kg CO2e (location-based), and Scope 3 emissions amounting to approximately 427,101,000 kg CO2e.

In 2024, total emissions were approximately 602,799,000 kg CO2e, comprising Scope 1 emissions of about 23,165,000 kg CO2e, Scope 2 emissions of approximately 188,701,000 kg CO2e (location-based), and Scope 3 emissions of around 476,453,000 kg CO2e.

The company's climate strategy includes a commitment to reducing GHG emissions intensity. Teleperformance has set a target to reduce Scope 1 and 2 GHG emissions by 49% per full-time equivalent (FTE) employee by 2026, using 2019 as the baseline year. Furthermore, it aims to cut Scope 3 emissions related to purchased goods and services, and employee commuting by 38.3% per FTE by the same year, also from a 2019 baseline.

Teleperformance has also committed to achieving net-zero carbon emissions by 2040, aligning with its membership in The Climate Pledge, which it joined in April 2021. This long-term goal underscores a broader strategy to transition towards carbon neutrality across its operations. Science Based Targets initiative (SBTi) has validated these commitments, confirming they align with a 1.5°C trajectory. For absolute emissions, Teleperformance has set a target to reduce Scope 1 and 2 GHG emissions by 56.7% by 2030, with a further commitment to reduce absolute Scope 3 GHG emissions by 27.5% within the same timeframe, both from a 2019 base year.