Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 53 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Teleperformance's reported carbon emissions
In 2023, Teleperformance reported total carbon emissions of approximately 402,493,000 kg CO2e. This includes 16,000,000 kg CO2e from Scope 1 emissions, 56,000,000 kg CO2e from Scope 2 emissions, and 330,000,000 kg CO2e from Scope 3 emissions. Over the years, the company has shown a commitment to reducing its carbon footprint, with significant targets set for the near future. Teleperformance aims to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the base year. Additionally, it has committed to a 38.3% reduction in Scope 3 emissions related to purchased goods and services and employee commuting by the same year. For a longer-term goal, the company plans to achieve a 56.7% reduction in absolute Scope 1 and 2 emissions and a 27.5% reduction in absolute Scope 3 emissions by 2030, again from a 2019 baseline. These targets align with the Science Based Targets initiative (SBTi) and are consistent with efforts to limit global warming to well below 2°C. Teleperformance's climate commitments reflect its dedication to sustainability and reducing its environmental impact in the professional services sector.
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| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 31,246,000 | 0,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 2 | 184,899,000 | 000,000,000 | 000,000,000 | - | 00,000,000 |
| Scope 3 | 393,773,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is committed to some reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
