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Teleperformance
Telemarketing Bureaus and Other Contact CentersFrancePNK: TLPFY
Last verified 19 days agoteleperformance.com
Teleperformance, a leading name in the telemarketing bureaus and contact centre industry, is headquartered in France. Founded in 1978, the company has established a strong global presence, with major operational regions across Europe, the Americas, and Asia. Specialising in customer experience management, Teleperformance offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to enhance client engagement.
With a commitment to innovation and quality, Teleperformance has achieved significant milestones, including numerous industry awards that underscore its market leadership. The company's unique approach combines advanced technology with a human touch, setting it apart in a competitive landscape. As a trusted partner for many Fortune 500 companies, Teleperformance continues to redefine excellence in customer service and support.
89
DitchCarbon score
+39 vs industry average
Teleperformance’s score of 89 is higher than 100% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Low
Telemarketing Bureaus and Other Contact Centers has below-average carbon intensity
Industry performance
0.181
20182025
The Telemarketing Bureaus and Other Contact Centers industry has reduced its overall emissions by 29% since 2018
Emissions trajectory 2020 – 2028
202020212022202320242025202620272028
Reported emissions
Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e
Scope 3 accounts for ••• of total emissions.
Teleperformance's reported carbon emissions
Teleperformance, a French telemarketing bureaus and other contact centres company, reported total carbon emissions of approximately 551.7 million kg CO2e in 2025. This includes 21.997 million kg CO2e from Scope 1 emissions, 190.378 million kg CO2e from Scope 2 (location-based), and 427.101 million kg CO2e from Scope 3 emissions.
In 2024, their total emissions were approximately 602.799 million kg CO2e, comprising 23.165 million kg CO2e (Scope 1), 188.701 million kg CO2e (Scope 2 location-based), and 476.453 million kg CO2e (Scope 3). For 2023, Teleperformance's total emissions were about 683.336 million kg CO2e, with Scope 1 at 25.002 million kg CO2e, Scope 2 (location-based) at 179.568 million kg CO2e, and Scope 3 at 545.109 million kg CO2e.
Teleperformance has set ambitious climate commitments, with near-term Science Based Targets initiative (SBTi) validated goals. These include reducing absolute Scope 1 and 2 GHG emissions by 56.7% by 2030 from a 2019 base year. Additionally, they aim to reduce absolute Scope 3 GHG emissions by 27.5% within the same timeframe (2019-2030). Teleperformance SE has also committed to reducing Scope 1 and 2 GHG emissions by 49% per Full-Time Equivalent (FTE) by 2026 from a 2019 base year. For Scope 3 emissions, they are targeting a 38.3% reduction per FTE from purchased goods and services and employee commuting by 2026, also against a 2019 baseline.
Furthermore, Teleperformance joined The Climate Pledge on 21 April 2021, committing to achieving net-zero carbon across their businesses by 2040.
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Teleperformance’s Climate Goals (2030 & 2050)
3 goals2030
27.5% reduction in scope 3 total
Teleperformance SE also commits to reduce absolute scope 3 GHG emissions 27.5% within the same timeframe.
At risk27.5%
2030
56.7% reduction in Scope 2
Teleperformance SE commits to reduce absolute scope 2 GHG emissions 56.7% by 2030 from a 2019 base year.
Behind target56.7%
2030
56.7% reduction in Scope 1
Teleperformance SE commits to reduce absolute scope 1 GHG emissions 56.7% by 2030 from a 2019 base year.
Behind target56.7%
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
Scope 3 top emissions categories
4 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
See details
Active
Carbon Disclosure Project
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Active
The Climate Pledge
Signed 2021See details
Active
UN Global Compact Climate Champions initiative
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Not active
RE 100
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Not active
Climate Action 100
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Not active
Emissions comparison with industry peers
View similar organisationsCompanyCountryIndustryLast updatedScoreDetails
Teleperformance19 days ago
89
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Frequently asked questions
Common questions about Teleperformance’s sustainability data and climate commitments
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