Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 52 is higher than 74% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2024, Teleperformance reported total greenhouse gas emissions of approximately 126,346,000 kg CO2e, a decrease from about 138,227,000 kg CO2e in 2023 and 143,133,000 kg CO2e in 2022. This trend indicates a commitment to reducing emissions, particularly in Scope 1 and 2 categories, which encompass direct emissions from owned or controlled sources and indirect emissions from the generation of purchased electricity, steam, heating, and cooling. Teleperformance has set ambitious targets to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. Additionally, the company aims to achieve a 56.7% reduction in absolute Scope 1 and 2 emissions by 2030. For Scope 3 emissions, which include indirect emissions from the value chain, Teleperformance has committed to a 27.5% reduction by 2029. Furthermore, Teleperformance joined The Climate Pledge on 21 April 2021, committing to reach net-zero carbon emissions across its operations by 2040. This long-term goal aligns with the company's broader sustainability strategy and reflects its dedication to addressing climate change. Overall, Teleperformance's emissions data and reduction initiatives demonstrate a proactive approach to sustainability, with clear targets and a commitment to transparency in its environmental impact.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | - | - | - | - | - | - |
| Scope 2 | - | - | - | - | - | - |
| Scope 3 | - | - | - | - | - | - |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
