Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 66 is higher than 81% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2024, Teleperformance reported total greenhouse gas emissions of approximately 126,346,000 kg CO2e from Scope 1 and 2, and about 476,453,000 kg CO2e from Scope 3 emissions. The breakdown of Scope 1 emissions includes 23,165,000 kg CO2e, with significant contributions from fugitive emissions (14,615,000 kg CO2e) and stationary combustion (6,316,000 kg CO2e). Scope 2 emissions totalled 103,181,000 kg CO2e, all calculated on a market-based approach. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. This target is part of their Science Based Targets initiative (SBTi) commitments. Additionally, the company has pledged to achieve net-zero emissions across all scopes by 2040, having joined The Climate Pledge in April 2021. In terms of absolute reductions, Teleperformance aims for a 56.7% decrease in Scope 1 and 2 emissions by 2030, alongside a 27.5% reduction in absolute Scope 3 emissions within the same timeframe. The company is actively working towards these targets, reflecting its commitment to sustainable practices and climate action.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 33,677,000 | - | - | - | 00,000,000 | 00,000,000 |
| Scope 2 | 214,528,000 | - | - | - | 000,000,000 | 000,000,000 |
| Scope 3 | 475,203,000 | - | - | - | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
