Teleperformance

Teleperformance, a French telemarketing bureaux and other contact centres company, reported global Scope 1, 2, and 3 emissions of approximately 551,700,000 kg CO2e in 2025. This includes about 2,687,000 kg CO2e from mobile combustion (Scope 1), 14,546,000 kg CO2e from fugitive emissions (Scope 1), 4,765,000 kg CO2e from stationary combustion (Scope 1), 102,601,000 kg CO2e from purchased electricity (Scope 2, market-based), and 427,101,000 kg CO2e from various Scope 3 categories such as capital goods (90,955,000 kg CO2e), business travel (18,662,000 kg CO2e), employee commute (134,860,000 kg CO2e), purchased goods and services (182,625,000 kg CO2e), and waste generated in operations (1,260,000 kg CO2e).

Looking back, in 2024, their total emissions were approximately 602,799,000 kg CO2e. In 2023, the total emissions were around 683,336,000 kg CO2e, with Scope 1 emissions at approximately 25,002,000 kg CO2e and Scope 2 emissions (location-based) at 179,568,000 kg CO2e. Scope 3 emissions in 2023 were about 545,109,000 kg CO2e. For 2019, the company disclosed total emissions of approximately 723,408,000 kg CO2e, with Scope 1 at 33,677,000 kg CO2e, Scope 2 at 214,528,000 kg CO2e (location-based), and Scope 3 at 475,203,000 kg CO2e.

Teleperformance has set several climate commitments. The company has near-term Science Based Targets initiative (SBTi) approved targets to reduce absolute Scope 1 and 2 GHG emissions by 56.7% by 2030 from a 2019 base year. They also commit to reducing absolute Scope 3 GHG emissions by 27.5% within the same timeframe, which aligns with a 1.5°C trajectory. Additionally, Teleperformance joined The Climate Pledge, committing to achieving net-zero carbon across their businesses by 2040. Prior targets, from a 2019 baseline to 2026, included reducing Scope 1 and 2 GHG emissions by 49% per FTE and Scope 3 emissions (from purchased goods and services, and employee commuting) by 38.3% per FTE.