Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 57 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Teleperformance's reported carbon emissions
In 2023, Teleperformance reported total carbon emissions of approximately 683,336,000 kg CO2e. This figure includes 138,227,000 kg CO2e from Scope 1 emissions, which encompass direct emissions from owned or controlled sources, and 248,205,000 kg CO2e from Scope 2 emissions, related to purchased electricity. Additionally, Scope 3 emissions, which cover indirect emissions from the value chain, accounted for 248,205,000 kg CO2e. Teleperformance has set ambitious climate commitments, aiming to reduce absolute Scope 1 and 2 greenhouse gas emissions by 56.7% by 2030, using 2019 as the base year. Furthermore, the company targets a 27.5% reduction in absolute Scope 3 emissions within the same timeframe. In the near term, Teleperformance also commits to reducing Scope 1 and 2 emissions by 49% per full-time equivalent (FTE) by 2026, alongside a 38.3% reduction in Scope 3 emissions from purchased goods and services and employee commuting. These targets align with the Science Based Targets initiative (SBTi) and are consistent with the reductions necessary to limit global warming to 1.5°C. Teleperformance's commitment to sustainability is further underscored by its participation in the Amazon Climate Pledge, reinforcing its dedication to addressing climate change and reducing its carbon footprint.
Unlock detailed emissions data
Access structured emissions data, company-specific emission factors, and source documents
| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 31,246,000 | 0,000,000 | 00,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
| Scope 2 | 184,899,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
| Scope 3 | 393,773,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is committed to some reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
