Teleperformance
Teleperformance, a leading player in the Other Scientific and Technical Consulting Services sector, is headquartered in France. Established in 1978, the company has grown significantly, expanding its operations across major regions including Europe, the Americas, and Asia-Pacific.
Specialising in customer experience management and technical support, Teleperformance offers a unique blend of innovative solutions tailored to meet diverse client needs. Its commitment to excellence has positioned the company as a trusted partner for numerous global brands.
With a strong market presence, Teleperformance has achieved notable milestones, including recognition for its outstanding service quality and operational efficiency. The company continues to set industry standards, leveraging advanced technologies to enhance customer interactions and drive business success.
-21 vs industry average
Teleperformance’s score of 55 is lower than 35% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Other Scientific and Technical Consulting Services has below-average carbon intensity
Industry performance
The Other Scientific and Technical Consulting Services industry has increased its overall emissions by 24% since 2019
Emissions trajectory 2020 – 2028
Reported emissions
Scope 3 accounts for ••• of total emissions.
Teleperformance's reported carbon emissions
Teleperformance is committed to significant emissions reductions, aiming for net-zero carbon by 2040 as a signatory to The Climate Pledge. Their SBTi-validated targets include a near-term commitment to reduce Scope 1 and 2 greenhouse gas (GHG) emissions by 49% per Full-Time Equivalent (FTE) by 2026, using a 2019 baseline. They also aim to reduce Scope 3 emissions from purchased goods and services, and employee commuting by 38.3% per FTE by 2026 from the same 2019 baseline. For absolute emissions, Teleperformance has committed to reducing Scope 1 and 2 GHG emissions by 56.7% by 2030, relative to their 2019 baseline. Furthermore, they aim to reduce absolute Scope 3 GHG emissions by 27.5% by 2030. In terms of reported emissions, for the year 2023, Teleperformance reported a total of approximately 683,336,000 kg CO2e. This figure comprises Scope 1 emissions of approximately 25,002,000 kg CO2e, Scope 2 emissions of approximately 179,568,000 kg CO2e (location-based), and Scope 3 emissions totalling approximately 545,109,000 kg CO2e. Emissions for Scope 1 and 2 combined for 2023 were approximately 138,227,000 kg CO2e (market-based). For 2024, Scope 1 and 2 emissions were reported at approximately 126,346,000 kg CO2e. In 2025, Scope 1 and 2 emissions are projected to be approximately 124,599,000 kg CO2e. Teleperformance's industry is classified as Other Scientific and Technical Consulting Services. The company is headquartered in France (FR).
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Teleperformance’s Climate Goals (2030 & 2050)
3 goals2026
49% reduction in all scopes
Teleperformance developed an SBTi-validated emissions-reduction target of 49% (which it must underpin with a detailed roadmap as a criter…
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
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Scope 3 top emissions categories
4 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives

Science Based Targets Initiative

Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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Common questions about Teleperformance’s sustainability data and climate commitments
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