Atento Sustainability Profile
Atento, a leading provider of customer relationship management and business process outsourcing services, is headquartered in Spain (ES) and operates extensively across Latin America and the United States. Founded in 1999, Atento has established itself as a key player in the industry, focusing on enhancing customer experiences through innovative solutions. The company offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to meet the unique needs of its clients. Atento's commitment to quality and operational excellence has earned it a strong market position, recognised for its ability to drive customer satisfaction and loyalty. With a robust portfolio and a presence in multiple sectors, Atento continues to achieve significant milestones, solidifying its reputation as a trusted partner for businesses seeking to optimise their customer engagement strategies.
DitchCarbon Score
How does Atento's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Other Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Atento's score of 35 is higher than 61% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Atento's reported carbon emissions
In 2023, Atento reported total carbon emissions of approximately 25,072,000 kg CO2e, comprising 5,527,000 kg CO2e from Scope 1 and 20,445,000 kg CO2e from Scope 2 emissions. This marks a reduction from 2022, where emissions were about 26,966,000 kg CO2e, with Scope 1 at 6,366,000 kg CO2e and Scope 2 at 20,010,000 kg CO2e. The company has shown a commitment to reducing its carbon footprint, as evidenced by its near-term targets, although specific reduction targets have not been disclosed. Atento's emissions data is sourced directly from Atento S.A., with no cascaded data from parent or related organizations. The company has not yet committed to net-zero emissions but remains focused on improving its sustainability practices within the software and services sector. The carbon footprint per employee has also been tracked, with figures of approximately 25,970 kg CO2e in 2023 and 26,270 kg CO2e in 2022, indicating a slight improvement in efficiency. Atento continues to engage in climate initiatives, although it has not specified long-term targets or commitments.
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| 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|
| Scope 1 | - | 00,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | - | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | - | - | - | - |
How Carbon Intensive is Atento's Industry?
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Atento's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Atento has not publicly committed to specific 2030 or 2050 climate goals through the major frameworks we track. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
