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Atento, a leading player in the Other Services industry, is headquartered in Spain and operates extensively across Latin America and the Iberian Peninsula. Founded in 1999, the company has established itself as a prominent provider of customer relationship management and business process outsourcing services.
Atento's core offerings include customer care, technical support, and digital solutions, all designed to enhance client engagement and operational efficiency. What sets Atento apart is its commitment to innovation and quality, ensuring tailored solutions that meet the unique needs of diverse industries.
With a strong market position, Atento has received numerous accolades for its service excellence, solidifying its reputation as a trusted partner for businesses seeking to optimise their customer interactions.
42
DitchCarbon score
+18 vs industry average
Atento’s score of 42 is higher than 66% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Low
Other Services has below-average carbon intensity
Industry performance
0.200
20182025
The Other Services industry has reduced its overall emissions by 37% since 2018
Emissions trajectory 2020 – 2027
20202021202220232024202520262027
Reported emissions
Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e
Scope 3 accounts for ••• of total emissions.
Atento's reported carbon emissions
Atento, an "Other services (93)" company headquartered in Spain, reported total carbon emissions for 2024 of approximately 28.6 million kg CO2e. This includes Scope 1 emissions of 8.2 million kg CO2e, Scope 2 emissions of 19.7 million kg CO2e, and partial Scope 3 emissions (specifically business travel) of 924,030 kg CO2e.
In 2023, Atento's reported Scope 1 emissions were 5.5 million kg CO2e and Scope 2 emissions were 20.4 million kg CO2e, totalling approximately 26 million kg CO2e for Scope 1 and 2. For 2022, their Scope 1 emissions were 6.4 million kg CO2e and Scope 2 emissions were 20 million kg CO2e, resulting in a combined Scope 1 and 2 total of approximately 26.4 million kg CO2e. Looking further back, in 2021, Scope 1 emissions were 11.4 million kg CO2e and Scope 2 emissions were 24.6 million kg CO2e, adding up to approximately 36 million kg CO2e for Scope 1 and 2. In 2020, Atento reported Scope 1 emissions of 13.9 million kg CO2e and Scope 2 emissions of 24.7 million kg CO2e, with a combined Scope 1 and 2 total of approximately 38.5 million kg CO2e. Their earliest disclosed data from 2012 shows Scope 1 emissions of 26.9 million kg CO2e and Scope 2 emissions of 36.4 million kg CO2e, for a total of approximately 63.3 million kg CO2e for Scope 1 and 2.
Atento has committed to near-term net-zero targets, aiming to reduce their Scope 1 and 2 emissions to near zero by the middle of this decade (between 2023 and 2025). Atento has a "Committed" status for its near-term Science Based Targets initiative (SBTi) target, as of July 2023, although a previous commitment was removed in August 2026 due to being an "Expired commitment." All of Atento's emissions data and climate commitments are directly from Atento S.A. and are not cascaded from a parent entity.
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Atento’s Climate Goals (2030 & 2050)
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
On track94%
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
At risk48%
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
Behind target22%
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
Scope 3 top emissions categories
1 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
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Not active
Carbon Disclosure Project
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Active
The Climate Pledge
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Not active
UN Global Compact Climate Champions initiative
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Not active
RE 100
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Not active
Climate Action 100
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Not active
Emissions comparison with industry peers
View similar organisationsCompanyCountryIndustryLast updatedScoreDetails
Atento2 months ago
42
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Frequently asked questions
Common questions about Atento’s sustainability data and climate commitments
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