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Atento, a leading player in the Other Services industry, is headquartered in Spain and operates extensively across Latin America and the Iberian Peninsula. Founded in 1999, the company has established itself as a prominent provider of customer relationship management and business process outsourcing services.
Atento's core offerings include customer care, technical support, and digital solutions, all designed to enhance client engagement and operational efficiency. What sets Atento apart is its commitment to innovation and quality, ensuring tailored solutions that meet the unique needs of diverse industries.
With a strong market position, Atento has received numerous accolades for its service excellence, solidifying its reputation as a trusted partner for businesses seeking to optimise their customer interactions.
39
DitchCarbon score
+14 vs industry average
Atento’s score of 39 is higher than 64% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Low
Other Services has below-average carbon intensity
Industry performance
0.200
20182025
The Other Services industry has reduced its overall emissions by 37% since 2018
Emissions trajectory 2020 – 2027
20202021202220232024202520262027
Reported emissions
Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e
Scope 3 accounts for ••• of total emissions.
Atento's reported carbon emissions
Atento, headquartered in Spain and operating within the "Other services (93)" industry, reported significant reductions in its carbon emissions between 2020 and 2024. In 2024, the company's Scope 1 emissions were approximately 8.24 million kg CO2e, with Scope 2 emissions at about 19.70 million kg CO2e. This represents a notable decrease from 2020, when Scope 1 emissions stood at approximately 12.88 million kg CO2e and Scope 2 emissions were around 24.67 million kg CO2e.
In 2022, Atento's Scope 1 emissions were approximately 6.37 million kg CO2e and Scope 2 emissions were approximately 20.01 million kg CO2e. The previous year, 2021, saw Scope 1 emissions of about 11.35 million kg CO2e and Scope 2 emissions of approximately 24.64 million kg CO2e.
Atento has stated a commitment to "reducing our Scope 1 and 2 emissions to near zero by the middle of this decade," specifically targeting the period between 2023 and 2025. The company's data indicates that Scope 1 and 2 emissions in 2023 were approximately 5.53 million kg CO2e and 20.45 million kg CO2e, respectively. While Scope 3 emissions data is not yet available, the company is actively working towards reducing its direct and indirect operational impact.
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Atento’s Climate Goals (2030 & 2050)
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
On track94%
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
At risk48%
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
Behind target22%
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
Scope 3 top emissions categories
No scope 3 category breakdown has been disclosed yet.
Climate initiatives
Science Based Targets Initiative
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Not active
Carbon Disclosure Project
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Active
The Climate Pledge
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Not active
UN Global Compact Climate Champions initiative
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Not active
RE 100
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Not active
Climate Action 100
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Not active
Emissions comparison with industry peers
View similar organisationsCompanyCountryIndustryLast updatedScoreDetails
Atento29 days ago
39
Frequently asked questions
Common questions about Atento’s sustainability data and climate commitments
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