Atento, a leading player in the Other Services industry, is headquartered in Spain and operates extensively across Latin America and the Iberian Peninsula. Founded in 1999, the company has established itself as a prominent provider of customer relationship management and business process outsourcing services.
Atento's core offerings include customer care, technical support, and digital solutions, all designed to enhance client engagement and operational efficiency. What sets Atento apart is its commitment to innovation and quality, ensuring tailored solutions that meet the unique needs of diverse industries.
With a strong market position, Atento has received numerous accolades for its service excellence, solidifying its reputation as a trusted partner for businesses seeking to optimise their customer interactions.
+9 vs industry average
Atento’s score of 34 is higher than 60% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Other Services has below-average carbon intensity
Industry performance
The Other Services industry has reduced its overall emissions by 5% since 2019
Emissions trajectory 2020 – 2026
Reported emissions
Scope 3 accounts for ••• of total emissions.
Atento's reported carbon emissions
Atento's carbon emissions data shows a reduction in Scope 1 and Scope 2 emissions between 2020 and 2023. In 2023, the company reported Scope 1 emissions of approximately 5.5 million kg CO2e and Scope 2 emissions of about 20.4 million kg CO2e. This represents a decrease from 2022, when Scope 1 emissions were approximately 6.4 million kg CO2e and Scope 2 emissions were around 20.0 million kg CO2e. In 2021, Scope 1 emissions totalled approximately 11.4 million kg CO2e, with Scope 2 emissions at about 24.6 million kg CO2e. The total emissions for 2020 were approximately 38.5 million kg CO2e, encompassing Scope 1 and 2. Atento has stated a commitment to reducing its Scope 1 and 2 emissions to near zero by the middle of this decade, with targets set for the near term and an end year of 2025. The company's reporting indicates that Scope 3 emissions data is not yet disclosed, with missing data points including purchased goods and services, business travel, and employee commute. Atento is classified within the "Other services (93)" industry.
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Atento’s Climate Goals (2030 & 2050)
2 goals2025
reducing our Scope 1 and 2 emissions to near zero by the mid…
reducing our Scope 1 and 2 emissions to near zero by the middle of this decade
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
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Scope 3 top emissions categories
No scope 3 category breakdown has been disclosed yet.
Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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Atento
Frequently asked questions
Common questions about Atento’s sustainability data and climate commitments
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