Atento
Atento, a leading provider of customer relationship management and business process outsourcing services, is headquartered in Spain (ES) and operates extensively across Latin America and the United States. Founded in 1999, Atento has established itself as a key player in the industry, focusing on enhancing customer experiences through innovative solutions. The company offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to meet the unique needs of its clients. Atento's commitment to quality and operational excellence has earned it a strong market position, recognised for its ability to drive customer satisfaction and loyalty. With a robust portfolio and a presence in multiple sectors, Atento continues to achieve significant milestones, solidifying its reputation as a trusted partner for businesses seeking to optimise their customer engagement strategies.
DitchCarbon Score
How does Atento's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Other Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Atento's score of 35 is higher than 86% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Atento's reported carbon emissions
In 2023, Atento reported total carbon emissions of approximately 25,720,000 kg CO2e, comprising about 5,527,000 kg CO2e from Scope 1 and about 20,445,000 kg CO2e from Scope 2 emissions. This marks a significant reduction from previous years, with total emissions decreasing from about 26,375,300 kg CO2e in 2022, 35,985,300 kg CO2e in 2021, and 38,547,300 kg CO2e in 2020. Atento has demonstrated a commitment to reducing its carbon footprint, with a focus on Scope 1 and Scope 2 emissions. The company has set near-term reduction targets, although specific numerical targets have not been disclosed. Notably, Atento has not yet committed to a net-zero target. The company’s emissions per employee have also shown a positive trend, with figures of approximately 25,970 kg CO2e in 2023, down from about 26,270 kg CO2e in 2022 and 35,990 kg CO2e in 2021. This indicates a proactive approach to sustainability within its operations. Overall, Atento's ongoing efforts reflect a commitment to addressing climate change and reducing its environmental impact in the software and services sector.
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| 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|
| Scope 1 | 38,547,000 | 00,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 13,878,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | - | 000,000,000 | - | - |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Atento is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
