Majorel Group Luxembourg S.A.
Majorel Group Luxembourg S.A., commonly referred to as Majorel, is a leading player in the telemarketing bureaus and contact centre industry. Headquartered in Luxembourg (LU), the company operates across multiple regions, providing exceptional customer experience solutions globally. Founded in 2019, Majorel has quickly established itself as a trusted partner for businesses seeking innovative customer engagement strategies.
Majorel offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to meet the unique needs of its clients. What sets Majorel apart is its commitment to leveraging advanced technology and data analytics to enhance service delivery. With a strong market position, the company has achieved significant milestones, including numerous awards for excellence in customer service, solidifying its reputation as a leader in the contact centre sector.
-5 vs industry average
Majorel Group Luxembourg S.A.’s score of 44 is higher than 64% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Telemarketing Bureaus and Other Contact Centers has below-average carbon intensity
Industry performance
The Telemarketing Bureaus and Other Contact Centers industry has reduced its overall emissions by 7% since 2019
Emissions trajectory 2020 – 2024
Reported emissions
Scope 3 accounts for ••• of total emissions.
Majorel Group Luxembourg S.A.'s reported carbon emissions
Majorel Group Luxembourg S.A., headquartered in LU and operating in the Telemarketing Bureaus and Other Contact Centers industry, has disclosed its carbon emissions for recent years. In 2021, the company reported total greenhouse gas (GHG) emissions of approximately 61,100 kg CO2e. This figure comprises approximately 2,900 kg CO2e for Scope 1, approximately 18,000 kg CO2e for Scope 2, and approximately 40,300 kg CO2e for Scope 3.
For 2020, Majorel Group Luxembourg S.A.'s total GHG emissions were approximately 74,700 kg CO2e, with Scope 1 emissions around 2,100 kg CO2e, Scope 2 emissions approximately 27,000 kg CO2e, and Scope 3 emissions totalling around 45,600 kg CO2e.
In 2019, the company's total emissions stood at approximately 107,700 kg CO2e, broken down into Scope 1 emissions of about 2,400 kg CO2e, Scope 2 emissions of roughly 31,600 kg CO2e, and Scope 3 emissions of approximately 73,700 kg CO2e.
Majorel Group Luxembourg S.A. has set ambitious climate commitments. A significant target is to achieve climate neutrality by 2030, defined as a 50% reduction in Scope 1, 2, and 3 GHG emissions against a 2019 baseline year. The company also had a near-term target to reduce Scope 1 and 2 GHG emissions by 50% by the end of 2023, with progress noted as "on track" for this goal.
It is important to note that Majorel Group Luxembourg S.A.'s emissions data and climate targets are cascaded from its parent company, Teleperformance SE, as it is a current subsidiary within the corporate family.
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Majorel Group Luxembourg S.A.’s Climate Goals (2030 & 2050)
3 goals2022
50% reduction in Scope 2
The Company has announced the first step target of reducing Scope 1 and 2 greenhouse gas (GHG) emissions by 50% by the end of 2023
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
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Scope 3 top emissions categories
No scope 3 category breakdown has been disclosed yet.
Climate initiatives

Science Based Targets Initiative
Inherited from Teleperformance SE
Carbon Disclosure Project
Inherited from Teleperformance SEThe Climate Pledge
Inherited from Teleperformance SEUN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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