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Majorel Group Luxembourg S.A., commonly referred to as Majorel, is a leading player in the telemarketing bureaus and contact centre industry. Headquartered in Luxembourg (LU), the company operates across multiple regions, providing exceptional customer experience solutions globally. Founded in 2019, Majorel has quickly established itself as a trusted partner for businesses seeking innovative customer engagement strategies.
Majorel offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to meet the unique needs of its clients. What sets Majorel apart is its commitment to leveraging advanced technology and data analytics to enhance service delivery. With a strong market position, the company has achieved significant milestones, including numerous awards for excellence in customer service, solidifying its reputation as a leader in the contact centre sector.
-4 vs industry average
Majorel Group Luxembourg S.A.’s score of 46 is higher than 51% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Telemarketing Bureaus and Other Contact Centers has below-average carbon intensity
The Telemarketing Bureaus and Other Contact Centers industry has reduced its overall emissions by 29% since 2018
Scope 3 accounts for ••• of total emissions.
Majorel Group Luxembourg S.A., a Telemarketing Bureaus and Other Contact Centres company headquartered in Luxembourg, reported total carbon emissions of approximately 61,100 kg CO2e in 2021. This figure comprises about 2,900 kg CO2e from Scope 1 emissions, 18,000 kg CO2e from Scope 2 emissions, and 40,300 kg CO2e from Scope 3 emissions. In the previous year, 2020, total emissions were approximately 74,700 kg CO2e, with Scope 1 at 2,100 kg CO2e, Scope 2 at 27,000 kg CO2e, and Scope 3 at 45,600 kg CO2e. Looking back to 2019, total emissions stood at around 107,700 kg CO2e, including 2,400 kg CO2e from Scope 1, 31,600 kg CO2e from Scope 2, and 73,700 kg CO2e from Scope 3.
Majorel Group Luxembourg S.A. has committed to several climate reduction targets. The company aims to achieve climate neutrality by 2030, which involves a 50% reduction in Scope 1, 2, and 3 GHG emissions against a 2019 baseline. Furthermore, it had an earlier target to reduce Scope 1 and 2 GHG emissions by 50% by the end of 2022, also against a 2019 baseline. Some emissions data and climate initiatives, such as those related to CDP and The Climate Pledge, are cascaded from its parent organisation, Teleperformance SE.
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
No scope 3 category breakdown has been disclosed yet.


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