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Majorel Group Luxembourg S.A., commonly referred to as Majorel, is a leading player in the telemarketing bureaus and contact centre industry. Headquartered in Luxembourg (LU), the company operates across multiple regions, providing exceptional customer experience solutions globally. Founded in 2019, Majorel has quickly established itself as a trusted partner for businesses seeking innovative customer engagement strategies.
Majorel offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to meet the unique needs of its clients. What sets Majorel apart is its commitment to leveraging advanced technology and data analytics to enhance service delivery. With a strong market position, the company has achieved significant milestones, including numerous awards for excellence in customer service, solidifying its reputation as a leader in the contact centre sector.
-4 vs industry average
Majorel Group Luxembourg S.A.’s score of 46 is higher than 51% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Telemarketing Bureaus and Other Contact Centers has below-average carbon intensity
The Telemarketing Bureaus and Other Contact Centers industry has reduced its overall emissions by 29% since 2018
Scope 3 accounts for ••• of total emissions.
Majorel Group Luxembourg S.A., a Telemarketing Bureaus and Other Contact Centers company based in Luxembourg, reported total Scope 1, 2, and 3 emissions of approximately 61,100 kg CO2e in 2021. This includes about 2,900 kg CO2e from Scope 1, 18,000 kg CO2e from Scope 2, and 40,300 kg CO2e from Scope 3. This represents a decrease from 2020, when total emissions were approximately 74,700 kg CO2e, comprising 2,100 kg CO2e from Scope 1, 27,000 kg CO2e from Scope 2, and 45,600 kg CO2e from Scope 3. In 2019, the company's total emissions were approximately 107,700 kg CO2e, with Scope 1 at 2,400 kg CO2e, Scope 2 at 31,600 kg CO2e, and Scope 3 at 73,700 kg CO2e.
Majorel Group Luxembourg S.A. aims to achieve climate neutrality by 2030, which involves a 50% reduction in Scope 1, 2, and 3 GHG emissions against a 2019 baseline. Furthermore, the company set an initial target to reduce Scope 1 and 2 GHG emissions by 50% by the end of 2022. The organisation's emissions data is sourced from Majorel Group Luxembourg S.A. directly. Reduction targets for this organisation are sourced from both Majorel Group Luxembourg S.A. and parent company Teleperformance SE.
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
No scope 3 category breakdown has been disclosed yet.


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