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Majorel Group Luxembourg S.A., commonly referred to as Majorel, is a leading player in the telemarketing bureaus and contact centre industry. Headquartered in Luxembourg (LU), the company operates across multiple regions, providing exceptional customer experience solutions globally. Founded in 2019, Majorel has quickly established itself as a trusted partner for businesses seeking innovative customer engagement strategies.
Majorel offers a diverse range of services, including customer care, technical support, and digital solutions, all tailored to meet the unique needs of its clients. What sets Majorel apart is its commitment to leveraging advanced technology and data analytics to enhance service delivery. With a strong market position, the company has achieved significant milestones, including numerous awards for excellence in customer service, solidifying its reputation as a leader in the contact centre sector.
-6 vs industry average
Majorel Group Luxembourg S.A.’s score of 46 is higher than 51% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Telemarketing Bureaus and Other Contact Centers has below-average carbon intensity
The Telemarketing Bureaus and Other Contact Centers industry has reduced its overall emissions by 29% since 2018
Scope 3 accounts for ••• of total emissions.
Majorel Group Luxembourg S.A., a telemarketing and contact centre firm headquartered in LU, has reported significant efforts in managing its carbon footprint.
In 2021, the company's total greenhouse gas emissions were approximately 61,100 kg CO2e. This figure comprised approximately 2,900 kg CO2e from Scope 1 (direct emissions), about 18,000 kg CO2e from Scope 2 (indirect emissions from purchased energy), and approximately 40,300 kg CO2e from Scope 3 (other indirect emissions).
The previous year, 2020, saw total emissions of approximately 74,700 kg CO2e, with Scope 1 at about 2,100 kg CO2e, Scope 2 at around 27,000 kg CO2e, and Scope 3 at approximately 45,600 kg CO2e. In 2019, total emissions were around 107,700 kg CO2e, consisting of roughly 2,400 kg CO2e from Scope 1, about 31,600 kg CO2e from Scope 2, and approximately 73,700 kg CO2e from Scope 3.
Majorel Group Luxembourg S.A. has established ambitious climate commitments. A key target is to achieve climate neutrality by 2030, which involves a 50% reduction in Scope 1, 2, and 3 greenhouse gas emissions against a 2019 baseline. Furthermore, the company had set a near-term goal to reduce Scope 1 and 2 emissions by 50% by the end of 2022, with a related target to reduce Scope 2 emissions by 50% by the end of 2023, also from the 2019 baseline.
As a current subsidiary, Majorel Group Luxembourg S.A.'s climate initiatives, including its Science Based Targets initiative (SBTi) commitments, are cascaded from its parent organisation, Teleperformance SE.
Access structured emission data, company specific factors and auditable source documents
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
No scope 3 category breakdown has been disclosed yet.


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