Telus International Sustainability Profile
Telus International, a subsidiary of Telus Corporation, is a leading provider of digital customer experience and business process solutions. Headquartered in Canada, the company operates across major regions including North America, Europe, and Asia. Founded in 2005, Telus International has achieved significant milestones, including strategic acquisitions that have expanded its global footprint. Specialising in areas such as customer care, IT services, and content moderation, Telus International distinguishes itself through its innovative use of technology and commitment to delivering exceptional service. The company has garnered recognition for its strong market position, consistently ranking among the top players in the digital services industry. With a focus on enhancing customer engagement and operational efficiency, Telus International continues to set benchmarks in the evolving landscape of customer experience solutions.
DitchCarbon Score
How does Telus International's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Telus International's score of 56 is higher than 73% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Telus International's reported carbon emissions
In 2024, Telus International reported total carbon emissions of approximately 64,210,000 kg CO2e, comprising 826,000 kg CO2e from Scope 1, 42,581,000 kg CO2e from Scope 2, and 43,407,000 kg CO2e from Scope 3 emissions. The Scope 3 emissions included significant contributions from purchased goods and services (41,498,000 kg CO2e) and fuel and energy-related activities (12,811,000 kg CO2e). For 2023, the company recorded total emissions of about 59,820,000 kg CO2e, with Scope 1 emissions at 3,111,000 kg CO2e, Scope 2 at 41,585,000 kg CO2e, and Scope 3 at 44,696,000 kg CO2e. This indicates a notable increase in emissions across all scopes compared to previous years. Telus International has committed to ambitious climate targets, aligning with its parent company, TELUS Corporation. The company aims to reduce absolute Scope 1 and 2 greenhouse gas emissions by 46% by 2030, using a 2019 baseline, as part of its goal to achieve net carbon-neutral operations by 2030. This commitment is part of the Science-Based Targets Initiative (SBTi) approved targets shared with TELUS Corporation. Overall, Telus International's emissions data reflects a comprehensive approach to understanding and managing its carbon footprint, with a clear commitment to significant reductions in the coming years.
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| 2016 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|---|---|
| Scope 1 | 77,811,000 | 000,000 | - | 000,000 | 000,000 | 0,000,000 | 0,000,000 | 000,000 |
| Scope 2 | 283,959,000 | 00,000,000 | - | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | - | - | 00,000,000 | - | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
How Carbon Intensive is Telus International's Industry?
How Carbon Intensive is Telus International's Location?
Telus International's Scope 3 Categories Breakdown
Telus International's Scope 3 emissions, which decreased by 3% last year and decreased by approximately 14% since 2019, demonstrating supply chain emissions tracking. Most of their carbon footprint comes from suppliers and value chain emissions, with Scope 3 emissions accounting for 50% of total emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 96% of Scope 3 emissions.
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Telus International's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Telus International has not publicly committed to specific 2030 or 2050 climate goals through the major frameworks we track. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
