Telus International
Telus International, a subsidiary of Telus Corporation, is a leading provider of digital customer experience and business process solutions. Headquartered in Canada, the company operates across major regions including North America, Europe, and Asia. Founded in 2005, Telus International has achieved significant milestones, including strategic acquisitions that have expanded its global footprint. Specialising in areas such as customer care, IT services, and content moderation, Telus International distinguishes itself through its innovative use of technology and commitment to delivering exceptional service. The company has garnered recognition for its strong market position, consistently ranking among the top players in the digital services industry. With a focus on enhancing customer engagement and operational efficiency, Telus International continues to set benchmarks in the evolving landscape of customer experience solutions.
DitchCarbon Score
How does Telus International's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Telus International's score of 34 is higher than 89% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Telus International's reported carbon emissions
In 2023, Telus International reported total carbon emissions of approximately 43,966,000 kg CO2e, comprising 3,111,000 kg CO2e from Scope 1, 40,855,000 kg CO2e from Scope 2, and 35,459,000 kg CO2e from Scope 3 emissions. This reflects a commitment to transparency in their emissions reporting across all three scopes. Over the years, Telus International has made significant strides in reducing its carbon footprint. For instance, in 2022, the total emissions were about 36,505,000 kg CO2e, indicating a gradual increase in emissions in 2023. However, the company has not set specific reduction targets or initiatives, as indicated by the absence of documented reduction targets or climate pledges. The emissions data shows a notable decrease in Scope 1 and Scope 2 emissions from previous years, with Scope 1 emissions dropping from 9,210,000 kg CO2e in 2021 to 3,111,000 kg CO2e in 2023. This trend suggests a focus on improving operational efficiency and reducing direct emissions. Telus International's commitment to sustainability is evident in its comprehensive emissions reporting, although the lack of specific reduction targets highlights an area for potential growth in their climate strategy.
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| 2015 | 2016 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|---|---|
| Scope 1 | 75,508,000 | 00,000,000 | 000,000 | 000,000 | 000,000 | 000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 290,373,000 | 000,000,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 94,668,000 | 00,000,000 | - | - | - | 00,000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Telus International is not committed to any reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
