Service Now
ServiceNow, officially known as ServiceNow, Inc., is a leading provider of digital workflow solutions headquartered in the United States. Founded in 2004, the company has established itself as a key player in the IT service management (ITSM) industry, with a strong presence in North America, Europe, and Asia-Pacific. ServiceNow's core offerings include IT service management, IT operations management, and IT business management, all designed to streamline and automate workflows across various sectors. What sets ServiceNow apart is its robust platform that integrates artificial intelligence and machine learning, enhancing operational efficiency and user experience. With a commitment to innovation, ServiceNow has achieved significant milestones, including being recognised as a leader in the Gartner Magic Quadrant for ITSM. Its unique approach to digital transformation has positioned it as a trusted partner for organisations seeking to optimise their service delivery and improve overall productivity.
DitchCarbon Score
How does Service Now's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Service Now's score of 59 is higher than 98% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Service Now's reported carbon emissions
In 2023, ServiceNow reported total carbon emissions of approximately 287,970,000 kg CO2e. This figure includes 2,430,000 kg CO2e from Scope 1 emissions, 54,979,000 kg CO2e from Scope 2 emissions (location-based), and a significant contribution from Scope 3 emissions, which totalled 228,558,000 kg CO2e. Over the years, ServiceNow has demonstrated a commitment to reducing its carbon footprint. The company aims to achieve a 70% reduction in absolute Scope 1 and 2 greenhouse gas emissions by 2026, using 2019 as the baseline year. Additionally, ServiceNow has set a target to reduce Scope 3 emissions from business travel and employee commuting by 40% per unit of value added within the same timeframe. Furthermore, the company is committed to ensuring that 65% of its suppliers, by spend on purchased goods and services and capital goods, will have science-based targets by 2026. ServiceNow has also pledged to reach net-zero greenhouse gas emissions by 2030, reinforcing its dedication to sustainability and climate action. These initiatives align with industry standards and reflect a proactive approach to addressing climate change.
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| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 2,035,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 14,117,000 | 00,000,000 | 000,000 | 000,000 | 000,000 |
| Scope 3 | 212,077,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Service Now is committed to some reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
