ServiceNow, officially known as ServiceNow, Inc., is a leading provider of digital workflow solutions headquartered in the United States. Founded in 2004, the company has established itself as a key player in the IT service management (ITSM) industry, with a strong presence in North America, Europe, and Asia-Pacific.
ServiceNow's core offerings include IT service management, IT operations management, and IT business management, all designed to streamline and automate workflows across various sectors. What sets ServiceNow apart is its robust platform that integrates artificial intelligence and machine learning, enhancing operational efficiency and user experience.
With a commitment to innovation, ServiceNow has achieved significant milestones, including being recognised as a leader in the Gartner Magic Quadrant for ITSM. Its unique approach to digital transformation has positioned it as a trusted partner for organisations seeking to optimise their service delivery and improve overall productivity.
+25 vs industry average
Service Now’s score of 65 is higher than 73% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Computer Services is among the least carbon-intensive industries
Industry performance
The Computer Services industry has reduced its overall emissions by 19% since 2019
Emissions trajectory 2020 – 2027
Reported emissions
Scope 3 accounts for ••• of total emissions.
Service Now's reported carbon emissions
ServiceNow is committed to ambitious climate action, with comprehensive emissions reporting and reduction targets. For the reporting year 2024, the company reported a total of approximately 289.5 million kg CO2e. This comprised Scope 1 emissions of about 2.9 million kg CO2e, Scope 2 emissions of approximately 0.8 million kg CO2e (market-based), and substantial Scope 3 emissions totalling approximately 285.8 million kg CO2e. Within Scope 3, purchased goods and services were the largest contributor, followed by capital goods and business travel. In 2023, ServiceNow's total emissions were approximately 288 million kg CO2e, with Scope 1 at about 2.4 million kg CO2e, Scope 2 at approximately 0.7 million kg CO2e (market-based), and Scope 3 at roughly 284.9 million kg CO2e. Looking further back, total emissions in 2022 were approximately 220 million kg CO2e, comprising Scope 1 of about 2.3 million kg CO2e, Scope 2 at approximately 0.6 million kg CO2e (market-based), and Scope 3 at around 217.1 million kg CO2e. In 2021, total emissions were approximately 180.3 million kg CO2e, with Scope 1 at about 1.4 million kg CO2e, Scope 2 at approximately 0.4 million kg CO2e (market-based), and Scope 3 at roughly 178.4 million kg CO2e. The company's total emissions in 2020 were approximately 219.3 million kg CO2e, with Scope 1 at around 1.9 million kg CO2e, Scope 2 at about 14.7 million kg CO2e (market-based), and Scope 3 at approximately 202.7 million kg CO2e. For 2019, total emissions were approximately 228.2 million kg CO2e, including Scope 1 of about 2 million kg CO2e, Scope 2 of approximately 14.1 million kg CO2e (market-based), and Scope 3 at roughly 212.1 million kg CO2e. ServiceNow has established significant climate commitments. The company aims to reduce absolute Scope 1 and 2 GHG emissions by 70% by 2026, using a 2019 baseline year. This target is validated by the Science Based Targets initiative (SBTi) as aligned with a 1.5°C warming scenario. Furthermore, ServiceNow has committed to reducing Scope 3 emissions from business travel and employee commuting by 40% per unit of value added within the same timeframe. The company is also working towards ensuring that 65% of its suppliers, by spend, covering purchased goods and services and capital goods, will have science-based targets by 2026. In line with its broader decarbonisation strategy, ServiceNow is committed to achieving Net Zero GHG emissions by 2030. The company's reporting indicates it is on track for its near-term Scope 2 reduction targets.
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Service Now’s Climate Goals (2030 & 2050)
1 goal2030
We’re continuing on our path to reach net zero by 2030
We’re continuing on our path to reach net zero by 2030.
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
See all 1 climate goals
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Scope 3 top emissions categories
6 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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Service Now
Frequently asked questions
Common questions about Service Now’s sustainability data and climate commitments
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