ServiceNow, officially known as ServiceNow, Inc., is a leading player in the software publishing industry, headquartered in the United States. Founded in 2004, the company has rapidly evolved, establishing itself as a pioneer in digital workflows and enterprise cloud solutions. With a strong presence in North America and expanding operations globally, ServiceNow focuses on automating IT service management, customer service, and human resources.
The company's core offerings, including the Now Platform, are distinguished by their ability to streamline processes and enhance productivity across various sectors. ServiceNow's commitment to innovation has earned it a prominent market position, recognised for its robust capabilities in transforming business operations. With numerous accolades and a growing customer base, ServiceNow continues to set the standard for digital transformation in the enterprise software landscape.
+26 vs industry average
Service Now’s score of 66 is higher than 75% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Part of the Sustainability team at Service Now?
- Control how your company's emission story is told
- Respond to customers efficiently
- See who's viewing your profile
Industry Intensity
Software Publishers is among the least carbon-intensive industries
Industry performance
The Software Publishers industry has reduced its overall emissions by 22% since 2018
Emissions trajectory 2020 – 2027
Reported emissions
Scope 3 accounts for ••• of total emissions.
Service Now's reported carbon emissions
ServiceNow, a US-based software publisher, reported a total of approximately 289.5 million kg CO2e in emissions for 2024. This figure encompasses Scope 1, 2, and 3 emissions. The company's Scope 1 emissions for 2024 were approximately 2.9 million kg CO2e, while Scope 2 emissions were approximately 0.8 million kg CO2e (market-based). Scope 3 emissions for the same year were approximately 285.8 million kg CO2e, with purchased goods and services being the largest contributor at about 143.6 million kg CO2e.
In 2023, ServiceNow's total emissions were approximately 288 million kg CO2e. Scope 1 emissions stood at around 2.4 million kg CO2e, and Scope 2 emissions were approximately 0.7 million kg CO2e (market-based). Scope 3 emissions were approximately 284.9 million kg CO2e.
ServiceNow has set ambitious climate commitments, including a near-term target to reduce absolute Scope 1 and 2 Greenhouse Gas (GHG) emissions by 70% by 2026, using 2019 as a baseline year. This target is validated by the Science Based Targets initiative (SBTi) as 1.5°C aligned. Furthermore, ServiceNow is committed to achieving Net Zero GHG emissions by 2030. The company also aims to reduce Scope 3 emissions from business travel and employee commuting by 40% per unit of value added by 2026. As part of its broader strategy, ServiceNow intends for 65% of its suppliers by spend, covering purchased goods and services and capital goods, to have science-based targets by 2026.
The company's emissions data is not cascaded from a parent organisation; ServiceNow reports its own performance.
Unlock detailed emission data
Access structured emission data, company specific factors and auditable source documents
Service Now’s Climate Goals (2030 & 2050)
1 goal2030
We’re continuing on our path to reach net zero by 2030
We’re continuing on our path to reach net zero by 2030.
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
See all 1 climate goals
Already have an account? Sign in now
Scope 3 top emissions categories
6 of 15 categories disclosedSee all scope 3 categories
Already have an account? Sign in now
Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
View similar organisations
Service Now
Frequently asked questions
Common questions about Service Now’s sustainability data and climate commitments
Data year: 2024
Usage policy
You’re welcome to quote or reference data from this page, but please include a visible link back to this URL. Bulk collection, resale, or redistribution of data from multiple profiles is not permitted.
See our License Agreement for more details.
Where does DitchCarbondata come from?
Discover our data-driven methodology for measuring corporate climate action and benchmarking against industry peers
Learn moreCurious to see your top suppliers emissions?
Book a demo for a pilot project