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ServiceNow, officially known as ServiceNow, Inc., is a leading player in the software publishing industry, headquartered in the United States. Founded in 2004, the company has rapidly evolved, establishing itself as a pioneer in digital workflows and enterprise cloud solutions. With a strong presence in North America and expanding operations globally, ServiceNow focuses on automating IT service management, customer service, and human resources.
The company's core offerings, including the Now Platform, are distinguished by their ability to streamline processes and enhance productivity across various sectors. ServiceNow's commitment to innovation has earned it a prominent market position, recognised for its robust capabilities in transforming business operations. With numerous accolades and a growing customer base, ServiceNow continues to set the standard for digital transformation in the enterprise software landscape.
82
DitchCarbon score
+33 vs industry average
Service Now’s score of 82 is higher than 81% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Very Low
Software Publishers is among the least carbon-intensive industries
Industry performance
0.269
20182025
The Software Publishers industry has reduced its overall emissions by 22% since 2018
Emissions trajectory 2020 – 2028
202020212022202320242025202620272028
Reported emissions
Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e
Scope 3 accounts for ••• of total emissions.
Service Now's reported carbon emissions
ServiceNow, a US-based Software Publisher, reported total carbon emissions of approximately 320.48 million kg CO2e in 2025. This includes about 2.49 million kg CO2e from Scope 1 emissions, 0.90 million kg CO2e from Scope 2 market-based emissions, and 317.09 million kg CO2e from Scope 3 emissions. Key contributors to Scope 3 emissions in 2025 were purchased goods and services (136.98 million kg CO2e), capital goods (74.29 million kg CO2e), and business travel (54.47 million kg CO2e).
Looking back, ServiceNow's total emissions were about 302.81 million kg CO2e in 2024 and 295.14 million kg CO2e in 2023.
ServiceNow Inc. has committed to several climate targets. They aim to reduce absolute Scope 1 and 2 GHG emissions by 70% by 2026, using a 2019 baseline year. Furthermore, the company commits to reduce Scope 3 GHG emissions from business travel and employee commuting by 40% per unit of value added within the same timeframe. ServiceNow Inc. also targets 65% of its suppliers by spend, covering purchased goods and services and capital goods, to have Science-Based Targets (SBTs) by 2026. These targets have been validated by SBTi as consistent with reductions required to keep warming to 1.5°C. ServiceNow is also committed to achieving Net-Zero greenhouse gas emissions by 2030.
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Service Now’s Climate Goals (2030 & 2050)
2 goals2026
70% reduction in Scope 2
ServiceNow Inc. commits to reduce absolute scope 1 and 2 GHG emissions 70% by 2026 from a 2019 base year. ServiceNow Inc. also commits to re…
On track70%
2026
70% reduction in Scope 1
ServiceNow Inc. commits to reduce absolute scope 1 and 2 GHG emissions 70% by 2026 from a 2019 base year. ServiceNow Inc. also commits to re…
Behind target70%
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
Scope 3 top emissions categories
7 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
2026 targetSee details
Active
Carbon Disclosure Project
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Active
The Climate Pledge
See details
Not active
UN Global Compact Climate Champions initiative
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Not active
RE 100
2022 targetSee details
Active
Climate Action 100
See details
Not active
Emissions comparison with industry peers
View similar organisationsCompanyCountryIndustryLast updatedScoreDetails
Service Now10 days ago
82
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Frequently asked questions
Common questions about Service Now’s sustainability data and climate commitments
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