Service Now
ServiceNow, officially known as ServiceNow, Inc., is a leading provider of digital workflow solutions headquartered in the United States. Founded in 2004, the company has established itself as a key player in the IT service management (ITSM) industry, with a strong presence in North America, Europe, and Asia-Pacific. ServiceNow's core offerings include IT service management, IT operations management, and IT business management, all designed to streamline and automate workflows across various sectors. What sets ServiceNow apart is its robust platform that integrates artificial intelligence and machine learning, enhancing operational efficiency and user experience. With a commitment to innovation, ServiceNow has achieved significant milestones, including being recognised as a leader in the Gartner Magic Quadrant for ITSM. Its unique approach to digital transformation has positioned it as a trusted partner for organisations seeking to optimise their service delivery and improve overall productivity.
DitchCarbon Score
How does Service Now's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Service Now's score of 63 is higher than 78% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Service Now's reported carbon emissions
In 2024, ServiceNow reported total carbon emissions of approximately 289,464,000 kg CO2e, with Scope 1 emissions at about 2,884,000 kg CO2e, Scope 2 emissions (market-based) at approximately 790,000 kg CO2e, and significant Scope 3 emissions, including 69,636,000 kg CO2e from capital goods and 43,606,000 kg CO2e from business travel. This reflects a slight increase from 2023, where total emissions were about 287,970,000 kg CO2e. ServiceNow has set ambitious climate commitments, aiming to reduce its absolute Scope 1 and 2 greenhouse gas emissions by 70% by 2026, using 2019 as the baseline year. This target is validated by the Science Based Targets initiative (SBTi) and is aligned with a 1.5°C warming scenario. Additionally, the company aims to reduce Scope 3 emissions from business travel and employee commuting by 40% per unit of value added within the same timeframe. Furthermore, ServiceNow is committed to ensuring that 65% of its suppliers, by spend, covering purchased goods and services and capital goods, will have science-based targets by 2026. ServiceNow has also pledged to achieve net-zero greenhouse gas emissions by 2030, reinforcing its commitment to sustainability and climate action. This commitment is part of a broader strategy to enhance environmental responsibility within the software and services sector.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 2,035,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 14,117,000 | 00,000,000 | 000,000 | 000,000 | 000,000 | 000,000 |
| Scope 3 | 212,077,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Service Now is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
