Service Now Sustainability Profile
ServiceNow, officially known as ServiceNow, Inc., is a leading provider of digital workflow solutions headquartered in the United States. Founded in 2004, the company has established itself as a key player in the IT service management (ITSM) industry, with a strong presence in North America, Europe, and Asia-Pacific. ServiceNow's core offerings include IT service management, IT operations management, and IT business management, all designed to streamline and automate workflows across various sectors. What sets ServiceNow apart is its robust platform that integrates artificial intelligence and machine learning, enhancing operational efficiency and user experience. With a commitment to innovation, ServiceNow has achieved significant milestones, including being recognised as a leader in the Gartner Magic Quadrant for ITSM. Its unique approach to digital transformation has positioned it as a trusted partner for organisations seeking to optimise their service delivery and improve overall productivity.
DitchCarbon Score
How does Service Now's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Service Now's score of 69 is higher than 81% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Service Now's reported carbon emissions
In 2024, ServiceNow reported total carbon emissions of approximately 289,464,000 kg CO2e, with Scope 1 emissions at about 2,884,000 kg CO2e, Scope 2 emissions (market-based) at approximately 790,000 kg CO2e, and significant Scope 3 emissions, including 69,636,000 kg CO2e from capital goods and 43,606,000 kg CO2e from business travel. The previous year, 2023, saw total emissions of about 287,970,000 kg CO2e, with Scope 1 at approximately 2,430,000 kg CO2e and Scope 2 (market-based) at around 712,000 kg CO2e. ServiceNow has set ambitious climate commitments, aiming to reduce its absolute Scope 1 and 2 greenhouse gas emissions by 70% by 2026, using 2019 as the baseline year. This target is validated by the Science Based Targets initiative (SBTi) and is aligned with a 1.5°C warming scenario. Additionally, the company commits to reducing Scope 3 emissions from business travel and employee commuting by 40% per unit of value added within the same timeframe. Furthermore, ServiceNow aims for 65% of its suppliers, by spend, to have science-based targets by 2026. The company has also pledged to achieve net-zero greenhouse gas emissions by 2030, reinforcing its commitment to sustainability and climate action. These initiatives reflect ServiceNow's proactive approach to addressing climate change and reducing its carbon footprint.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 2,035,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 14,117,000 | 00,000,000 | 000,000 | 000,000 | 000,000 | 000,000 |
| Scope 3 | 212,077,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
How Carbon Intensive is Service Now's Industry?
How Carbon Intensive is Service Now's Location?
Service Now's Scope 3 Categories Breakdown
Service Now's Scope 3 emissions, which increased by 0% last year and increased by approximately 35% since 2019, demonstrating supply chain emissions tracking. Nearly all of their carbon footprint comes from suppliers and value chain emissions, representing nearly all emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 50% of Scope 3 emissions.
Top Scope 3 Categories
Service Now's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Service Now has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about Service Now's sustainability data and climate commitments