Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 73 is higher than 86% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2024, Teleperformance reported total carbon emissions of approximately 602,799,000 kg CO2e. This includes 23,165,000 kg CO2e from Scope 1 emissions, 188,701,000 kg CO2e from Scope 2 emissions, and 476,453,000 kg CO2e from Scope 3 emissions. In comparison, the previous year, 2023, saw total emissions of about 683,336,000 kg CO2e, indicating a reduction in emissions. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. Additionally, the company has committed to reducing its absolute Scope 3 emissions by 27.5% by 2029. These targets are aligned with the Science Based Targets initiative (SBTi) and reflect the company's commitment to achieving significant emissions reductions. Furthermore, Teleperformance joined The Climate Pledge on 21 April 2021, committing to reach net-zero carbon emissions across its operations by 2040. This long-term goal encompasses all scopes of emissions, reinforcing the company's dedication to sustainability and climate action. Overall, Teleperformance's proactive approach to reducing its carbon footprint demonstrates its commitment to environmental responsibility and aligns with industry standards for climate action.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | - | - | - | - | 00,000,000 | 00,000,000 |
| Scope 2 | - | - | - | - | 000,000,000 | 000,000,000 |
| Scope 3 | - | - | - | - | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
