Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 53 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Teleperformance's reported carbon emissions
In 2023, Teleperformance reported total carbon emissions of approximately 402,493,000 kg CO2e. This figure includes 16,000,000 kg CO2e from Scope 1 emissions, which encompass direct emissions from owned or controlled sources, and 56,000,000 kg CO2e from Scope 2 emissions, related to purchased electricity. The majority of their emissions, about 330,000,000 kg CO2e, fall under Scope 3, which includes indirect emissions from the value chain, such as employee commuting and purchased goods and services. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the base year. Additionally, they plan to cut Scope 3 emissions from purchased goods and services and employee commuting by 38.3% per FTE by the same year. Looking further ahead, the company has committed to a 56.7% reduction in absolute Scope 1 and 2 emissions by 2030, alongside a 27.5% reduction in absolute Scope 3 emissions. These targets align with the Science Based Targets initiative (SBTi) and are designed to support global efforts to limit warming to well below 2°C, with specific goals consistent with a 1.5°C pathway. Teleperformance's proactive approach underscores its commitment to sustainability and reducing its carbon footprint in the professional services sector.
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Get Started| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 31,246,000 | 0,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 2 | 184,899,000 | 000,000,000 | 000,000,000 | - | 00,000,000 |
| Scope 3 | 393,773,000 | 000,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is committed to some reduction initiatives we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
