Teleperformance
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 78 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2023, Teleperformance reported total carbon emissions of approximately 683,336,000 kg CO2e. This figure includes 25,002,000 kg CO2e from Scope 1 emissions, 1,075,000 kg CO2e from Scope 2 emissions, and a significant 545,109,000 kg CO2e from Scope 3 emissions. The company has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. Additionally, Teleperformance has committed to achieving a 27.5% reduction in absolute Scope 3 emissions by 2030. Teleperformance is also a signatory of The Climate Pledge, which calls for net-zero carbon emissions across its operations by 2040. This commitment reflects the company's dedication to sustainability and aligns with industry standards for climate action. The company has made strides in reducing its carbon footprint, with a target to cut absolute Scope 1 and 2 emissions by 56.7% by 2030 from the 2019 baseline. These initiatives position Teleperformance as a leader in the professional services sector in addressing climate change.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 31,246,000 | 0,000,000 | 00,000,000 | 0,000,000 | 00,000,000 | 00,000,000 |
| Scope 2 | 184,899,000 | 000,000,000 | 000,000,000 | 0,000,000 | 0,000,000 | 000,000,000 |
| Scope 3 | 393,773,000 | 000,000,000 | 000,000,000 | 0,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
