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Public Profile
Business Services
FR
updated 10 days ago

Teleperformance

Company website

Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.

DitchCarbon Score

How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.

73

Industry Average

Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.

25

Industry Benchmark

Teleperformance's score of 73 is higher than 86% of the industry. This can give you a sense of how well the company is doing compared to its peers.

86%

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Teleperformance's reported carbon emissions

In 2024, Teleperformance reported total carbon emissions of approximately 602,799,000 kg CO2e. This includes 23,165,000 kg CO2e from Scope 1 emissions, 188,701,000 kg CO2e from Scope 2 emissions, and 476,453,000 kg CO2e from Scope 3 emissions. The previous year, 2023, saw total emissions of about 683,336,000 kg CO2e, indicating a reduction in overall emissions. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. Additionally, the company has committed to a 27.5% reduction in absolute Scope 3 emissions by 2029. These targets are aligned with the Science Based Targets initiative (SBTi) and reflect a commitment to keeping global warming well below 2°C. Furthermore, Teleperformance joined The Climate Pledge on 21 April 2021, committing to achieve net-zero carbon emissions across its operations by 2040. This long-term goal encompasses all scopes of emissions, reinforcing the company's dedication to sustainability and climate action. Overall, Teleperformance's proactive approach to reducing its carbon footprint demonstrates its commitment to environmental responsibility and aligns with industry standards for climate action.

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201920202021202220232024
Scope 1
-
-
-
-
00,000,000
00,000,000
Scope 2
-
-
-
-
000,000,000
000,000,000
Scope 3
-
-
-
-
000,000,000
000,000,000

Industry emissions intensity

Very low
Low
Medium
High
Very high
Some industries are more carbon intensive than others. Teleperformance's primary industry is Other business services (74), which is very low in terms of carbon intensity compared to other industries.

Location emissions intensity

Very low
Low
Medium
High
Very high
The carbon intensity of the energy grid powering a company's primary operations has a strong influence on its overall carbon footprint. This request for Teleperformance is in FR, which has a very low grid carbon intensity relative to other regions.

Reduction initiatives & disclosure networks

Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.

Teleperformance is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.

Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact
RE 100
Climate Action 100
Race To Net Zero
Reduction Actions

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Where does DitchCarbon data come from?

Discover our data-driven methodology for measuring corporate climate action and benchmarking against industry peers

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