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OrganisationsZendesk
Zendesk logo

Zendesk

Computer ServicesUnited StatesNYSE: ZEN
Last verified 4 months agozendesk.co.uk

Zendesk, Inc., a leading provider in the computer and related services industry, is headquartered in the United States. Founded in 2007, Zendesk has established itself as a key player in customer service and engagement solutions, catering to businesses of all sizes across various sectors. With a strong presence in North America, Europe, and Asia, the company offers a suite of products designed to enhance customer interactions, including its renowned support, chat, and analytics tools.

What sets Zendesk apart is its commitment to user-friendly design and seamless integration capabilities, enabling organisations to deliver exceptional customer experiences. Over the years, Zendesk has achieved significant milestones, including numerous awards for innovation and customer satisfaction, solidifying its position as a trusted partner for businesses seeking to improve their customer service operations.

40
DitchCarbon score

0 vs industry average

Zendesk’s score of 40 is higher than 53% of the industry. This can give you a sense of how well the company is doing compared to its peers.

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Industry Intensity

Very Low

Computer Services is among the least carbon-intensive industries

Industry performance

0.070
20192025

The Computer Services industry has reduced its overall emissions by 19% since 2019

Emissions trajectory 2020 – 2026

00.0M00.0M00.0M00M0

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2020202120222023202420252026

Reported emissions

Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e

Scope 3 accounts for ••• of total emissions.

Zendesk's reported carbon emissions

Zendesk's carbon emissions data for 2023 shows total emissions of approximately 61,750,000 kg CO2e. This includes Scope 1 emissions of around 243,000 kg CO2e, Scope 2 emissions (location-based) of about 1,210,000 kg CO2e, and Scope 3 emissions amounting to approximately 60,287,000 kg CO2e. Key contributors to Zendesk's Scope 3 emissions in 2023 were purchased goods and services, at about 38,529,000 kg CO2e, and business travel, at approximately 15,706,000 kg CO2e.

In 2022, Zendesk reported total emissions of approximately 63,572,000 kg CO2e, with Scope 1 emissions around 862,000 kg CO2e, Scope 2 (market-based) at approximately 2,000 kg CO2e, and Scope 3 at about 61,881,000 kg CO2e. For 2021, total emissions were approximately 32,510,000 kg CO2e, with Scope 1 around 270,000 kg CO2e and Scope 3 at approximately 32,000,000 kg CO2e. Scope 2 data for 2021 is not available.

In 2020, Zendesk's total emissions were approximately 38,303,000 kg CO2e, comprising Scope 1 emissions of about 239,000 kg CO2e, Scope 2 (market-based) at approximately 328,000 kg CO2e, and Scope 3 at about 24,664,000 kg CO2e. This represents an increase in total emissions compared to 2021, but a decrease from 2019, when total emissions were approximately 66,486,000 kg CO2e, including Scope 1 at 264,000 kg CO2e, Scope 2 (market-based) at approximately 1,297,000 kg CO2e, and Scope 3 at about 35,185,000 kg CO2e.

Zendesk has established significant climate commitments. The company has committed to reduce absolute Scope 1 and 2 GHG emissions by 84.2% by 2030, using 2019 as the base year. This target is aligned with a 1.5°C warming scenario. Furthermore, Zendesk commits to sourcing 100% renewable electricity annually through 2030. To address its value chain emissions, Zendesk has set a target for 68.4% of its suppliers, covering purchased goods and services, and capital goods, to have science-based targets by 2027.

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Zendesk’s Climate Goals (2030 & 2050)

No climate goals have been disclosed for Zendesk yet.

Scope 3 top emissions categories

7 of 15 categories disclosed
Purchased Goods & Services64%
Business Travel26%
Employee Commuting5%
Capital Goods4%
Fuel & Energy Activities0%
Upstream Leased Assets0%
Waste Generated in Operations0%
Purchased Goods & Services64%
Business Travel26%
Employee Commuting5%
Capital Goods4%
Fuel & Energy Activities0%
Upstream Leased Assets0%
Waste Generated in Operations0%

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Climate initiatives

SCIENCE BASED TARGETS

Science Based Targets Initiative

See details
Active
CDP

Carbon Disclosure Project

See details
Not active
THE CLIMATE PLEDGE

The Climate Pledge

See details
Not active
United Nations Global Compact

UN Global Compact Climate Champions initiative

See details
Not active
RE 100

RE 100

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Not active
Climate Action 100+

Climate Action 100

See details
Not active

Emissions comparison with industry peers

View similar organisations
CompanyCountryIndustryLast updatedScoreDetails
Zendesk logoZendesk
USComputer Services
4 months ago
40
Slack Technologies, LLC logoSlack Technologies, LLC
USComputer Services
1 month ago
100
View
Apple, Inc. logoApple, Inc.
USElectronic Computer Manufacturing
11 hours ago
99
View
Coupa Software logoCoupa Software
USComputer Services
1 month ago
94
View
Meta Platforms, Inc. logoMeta Platforms, Inc.
USComputer Services
8 hours ago
84
View
Bmc Software logoBmc Software
USComputer Services
1 month ago
80
View
ANAPLAN INC logoANAPLAN INC
USComputer Services
11 hours ago
78
View

Frequently asked questions

Common questions about Zendesk’s sustainability data and climate commitments

Zendesk's total carbon emissions for 2023 were approximately 61.8 million kg CO₂e. This includes Scope 1 emissions of around 243,000 kg CO₂e, Scope 2 emissions (location-based) of about 1.2 million kg CO₂e, and Scope 3 emissions amounting to roughly 60.3 million kg CO₂e. The vast majority of emissions stem from Scope 3, particularly from purchased goods and services, which contributed approximately 38.5 million kg CO₂e.

Data year: 2023

Usage policy

You’re welcome to quote or reference data from this page, but please include a visible link back to this URL. Bulk collection, resale, or redistribution of data from multiple profiles is not permitted.

See our License Agreement for more details.

Where does DitchCarbon
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