Zendesk

Zendesk's reported total Scope 1, 2, and 3 greenhouse gas emissions for 2023 were approximately 61.7 million kg CO2e. This includes Scope 1 emissions of 243,000 kg CO2e and Scope 3 emissions of about 60.3 million kg CO2e. Notably, Scope 2 emissions for 2023 were reported as 0 kg CO2e market-based.

In 2022, Zendesk's total emissions were approximately 63.9 million kg CO2e, with Scope 1 at 862,000 kg CO2e, Scope 2 market-based at 2,000 kg CO2e, and Scope 3 at about 61.9 million kg CO2e. For 2021, reported Scope 1 emissions were 270,000 kg CO2e, and Scope 3 emissions included approximately 353,000 kg CO2e from business travel, 2.0 million kg CO2e from employee commute, and 32.0 million kg CO2e from purchased goods and services.

Zendesk is committed to ambitious climate action, with Science Based Targets initiative (SBTi) approved targets. As of 2023, Zendesk commits to reduce absolute Scope 1 and 2 GHG emissions by 84.2% by 2030 from a 2019 base year. Additionally, Zendesk pledges to continue actively sourcing 100% renewable electricity through 2030. The company also aims for 68.4% of its suppliers, by emissions covering purchased goods and services and capital goods, to have science-based targets by 2027. These near-term targets for Scope 1 and 2 are classified as consistent with reductions required to limit warming to 1.5°C.