Zendesk

Zendesk reported a total of approximately 61.76 billion kg CO2e in emissions for 2023. This comprised approximately 243,000 kg CO2e of Scope 1 emissions and approximately 1.21 million kg CO2e of Scope 2 emissions (location-based). Scope 3 emissions accounted for the vast majority, at approximately 60.29 billion kg CO2e, with purchased goods and services being the largest contributor, followed by business travel.

In 2022, Zendesk's total emissions were approximately 62.74 billion kg CO2e. Scope 1 emissions were approximately 862,000 kg CO2e, and Scope 2 emissions (market-based) were approximately 2,000 kg CO2e, while location-based Scope 2 emissions were approximately 1.23 million kg CO2e. Scope 3 emissions totalled approximately 61.88 billion kg CO2e in 2022.

For 2020, Zendesk's total emissions were approximately 38.30 million kg CO2e, including approximately 239,000 kg CO2e of Scope 1 emissions and approximately 328,000 kg CO2e of Scope 2 emissions (market-based). Scope 3 emissions for that year were approximately 24.66 million kg CO2e.

Zendesk has set ambitious climate commitments. The company is committed to reducing its absolute Scope 1 and 2 greenhouse gas (GHG) emissions by 84.2% by 2030, using 2019 as the base year. This target is aligned with keeping global warming to 1.5°C and has been validated by the Science Based Targets initiative (SBTi). Furthermore, Zendesk has committed to sourcing 100% renewable electricity annually through to 2030. Beyond its own operations, Zendesk aims to have 68.4% of its suppliers, covering purchased goods and services and capital goods, commit to science-based targets by 2027.