Zendesk, Inc., a leading provider in the computer and related services industry, is headquartered in the United States. Founded in 2007, Zendesk has established itself as a key player in customer service and engagement solutions, catering to businesses of all sizes across various sectors. With a strong presence in North America, Europe, and Asia, the company offers a suite of products designed to enhance customer interactions, including its renowned support, chat, and analytics tools.
What sets Zendesk apart is its commitment to user-friendly design and seamless integration capabilities, enabling organisations to deliver exceptional customer experiences. Over the years, Zendesk has achieved significant milestones, including numerous awards for innovation and customer satisfaction, solidifying its position as a trusted partner for businesses seeking to improve their customer service operations.
0 vs industry average
Zendesk’s score of 40 is higher than 53% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Computer Services is among the least carbon-intensive industries
Industry performance
The Computer Services industry has reduced its overall emissions by 19% since 2019
Emissions trajectory 2020 – 2026
Reported emissions
Scope 3 accounts for ••• of total emissions.
Zendesk's reported carbon emissions
Zendesk's climate commitments include a significant reduction target for greenhouse gas (GHG) emissions. The company aims to reduce absolute Scope 1 and Scope 2 GHG emissions from its offices by 84.2% by 2030, using 2019 as the base year. This target is aligned with a 1.5°C warming scenario. In 2023, Zendesk reported total GHG emissions of approximately 61.7 million kg CO2e. This figure is comprised of Scope 1 emissions totalling about 243,000 kg CO2e, Scope 2 emissions (location-based) of approximately 1.21 million kg CO2e, and substantial Scope 3 emissions amounting to approximately 60.3 million kg CO2e. Key contributors to Zendesk's Scope 3 emissions in 2023 included purchased goods and services (approximately 38.5 million kg CO2e) and business travel (approximately 15.7 million kg CO2e). In 2022, Zendesk's total emissions were approximately 62.7 million kg CO2e. This included about 862,000 kg CO2e of Scope 1 emissions, approximately 1.23 million kg CO2e of Scope 2 emissions (location-based), and approximately 61.9 million kg CO2e of Scope 3 emissions. Zendesk also commits to sourcing 100% renewable electricity annually through 2030. Furthermore, the company aims for 68.4% of its suppliers, covering purchased goods and services, and capital goods, to have science-based targets by 2027.
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Zendesk’s Climate Goals (2030 & 2050)
No climate goals have been disclosed for Zendesk yet.
Scope 3 top emissions categories
7 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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Zendesk
Frequently asked questions
Common questions about Zendesk’s sustainability data and climate commitments
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