Zendesk Sustainability Profile
Zendesk, Inc., a leading customer service software provider, is headquartered in the United States, with significant operations across North America, Europe, and Asia. Founded in 2007, Zendesk has established itself as a key player in the customer experience industry, offering innovative solutions that enhance communication between businesses and their customers. The company’s core products include its cloud-based support platform, which features ticketing systems, live chat, and customer engagement tools. What sets Zendesk apart is its user-friendly interface and robust integration capabilities, allowing businesses to tailor their customer service experience effectively. With a strong market position, Zendesk has garnered numerous accolades for its commitment to improving customer relationships, making it a trusted choice for organisations worldwide.
DitchCarbon Score
How does Zendesk's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Zendesk's score of 47 is higher than 67% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Zendesk's reported carbon emissions
In 2023, Zendesk reported total greenhouse gas emissions of approximately 60,287,000 kg CO2e, with emissions distributed across various scopes: 243,000 kg CO2e for Scope 1, 1,211,000 kg CO2e for Scope 2, and 60,287,000 kg CO2e for Scope 3. The significant portion of Scope 3 emissions includes 38,529,000 kg CO2e from purchased goods and services and 15,706,000 kg CO2e from business travel. Zendesk has set ambitious climate commitments, aiming to reduce absolute Scope 1 and 2 emissions by 84.2% by 2030, using 2019 as the baseline year. This target is aligned with the Science Based Targets initiative (SBTi) and includes a commitment to source 100% renewable electricity annually through 2030. Additionally, Zendesk aims for 68.4% of its suppliers, based on emissions, to have science-based targets by 2027. These commitments reflect Zendesk's proactive approach to addressing climate change and reducing its carbon footprint, contributing to broader industry efforts to mitigate environmental impact.
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| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 264,000 | 000,000 | 000,000 | 000,000 | 000,000 |
| Scope 2 | 1,297,000 | 000,000 | - | 0,000 | 0,000,000 |
| Scope 3 | 64,925,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
How Carbon Intensive is Zendesk's Industry?
How Carbon Intensive is Zendesk's Location?
Zendesk's Scope 3 Categories Breakdown
Zendesk's Scope 3 emissions, which decreased by 3% last year and decreased by approximately 7% since 2019, demonstrating supply chain emissions tracking. Nearly all of their carbon footprint comes from suppliers and value chain emissions, representing nearly all emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 64% of Scope 3 emissions.
Top Scope 3 Categories
Zendesk's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Zendesk has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about Zendesk's sustainability data and climate commitments