Zendesk, Inc., a leading customer service software provider, is headquartered in the United States, with significant operations across North America, Europe, and Asia. Founded in 2007, Zendesk has established itself as a key player in the customer experience industry, offering a suite of products designed to enhance communication and support for businesses of all sizes.
The company's core offerings include its cloud-based help desk software, customer engagement tools, and analytics solutions, all of which are distinguished by their user-friendly interfaces and robust integration capabilities. Zendesk's commitment to innovation has earned it a strong market position, with numerous accolades for its customer-centric approach and scalable solutions. As businesses increasingly prioritise customer satisfaction, Zendesk continues to be a trusted partner in delivering exceptional service experiences.
0 vs industry average
Zendesk’s score of 40 is higher than 62% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Part of the Sustainability team at Zendesk?
- Control how your company's emission story is told
- Respond to customers efficiently
- See who's viewing your profile
Industry Intensity
Computer Services is among the least carbon-intensive industries
Industry performance
The Computer Services industry has reduced its overall emissions by 19% since 2019
Emissions trajectory 2020 – 2026
Reported emissions
Scope 3 accounts for ••• of total emissions.
Zendesk's reported carbon emissions
In 2023, Zendesk reported total carbon emissions of approximately 60,287,000 kg CO2e, comprising 243,000 kg CO2e from Scope 1, 1,210,000 kg CO2e from Scope 2 (location-based), and 60,287,000 kg CO2e from Scope 3 emissions. This data reflects a commitment to transparency in their environmental impact, with a focus on reducing greenhouse gas emissions. Zendesk has set ambitious targets to reduce its absolute Scope 1 and 2 greenhouse gas emissions by 84.2% by 2030, using 2019 as the base year. This commitment includes sourcing 100% renewable electricity annually through 2030. Additionally, Zendesk aims for 68.4% of its suppliers, based on emissions from purchased goods and services and capital goods, to have science-based targets by 2027. These initiatives align with industry standards for climate action, demonstrating Zendesk's dedication to sustainability and responsible corporate practices. The company's emissions data is not cascaded from any parent organisation, ensuring that their commitments and targets are independently established.
Unlock detailed emission data
Access structured emission data, company specific factors and auditable source documents
Zendesk’s Climate Goals (2030 & 2050)
No climate goals have been disclosed for Zendesk yet.
Scope 3 top emissions categories
7 of 15 categories disclosedSee all scope 3 categories
Already have an account? Sign in now
Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
View similar organisations
Zendesk
Frequently asked questions
Common questions about Zendesk’s sustainability data and climate commitments
Data year: 2023
Usage policy
You’re welcome to quote or reference data from this page, but please include a visible link back to this URL. Bulk collection, resale, or redistribution of data from multiple profiles is not permitted.
See our License Agreement for more details.
Where does DitchCarbondata come from?
Discover our data-driven methodology for measuring corporate climate action and benchmarking against industry peers
Learn moreCurious to see your top suppliers emissions?
Book a demo for a pilot project