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Zendesk, Inc., a leading provider in the computer and related services industry, is headquartered in the United States. Founded in 2007, Zendesk has established itself as a key player in customer service and engagement solutions, catering to businesses of all sizes across various sectors. With a strong presence in North America, Europe, and Asia, the company offers a suite of products designed to enhance customer interactions, including its renowned support, chat, and analytics tools.
What sets Zendesk apart is its commitment to user-friendly design and seamless integration capabilities, enabling organisations to deliver exceptional customer experiences. Over the years, Zendesk has achieved significant milestones, including numerous awards for innovation and customer satisfaction, solidifying its position as a trusted partner for businesses seeking to improve their customer service operations.
35
DitchCarbon score
-3 vs industry average
Zendesk’s score of 35 is higher than 50% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Low
Computer Services has below-average carbon intensity
Industry performance
0.246
20182025
The Computer Services industry has reduced its overall emissions by 11% since 2018
Emissions trajectory 2020 – 2026
2020202120222023202420252026
Reported emissions
Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e
Scope 3 accounts for ••• of total emissions.
Zendesk's reported carbon emissions
Zendesk reported total Scope 1, 2, and 3 greenhouse gas emissions of approximately 61.75 million kg CO2e in 2023. This included about 243,000 kg CO2e from Scope 1 emissions and about 60.29 million kg CO2e from Scope 3 emissions. Notably, market-based Scope 2 emissions were reported as 0 kg CO2e for 2023.
In 2022, Zendesk's total Scope 1, 2, and 3 emissions were approximately 62.75 million kg CO2e. This comprised about 862,000 kg CO2e from Scope 1, approximately 2,000 kg CO2e from market-based Scope 2, and about 61.88 million kg CO2e from Scope 3.
Zendesk has set near-term Science Based Targets initiative (SBTi) aligned goals. The company commits to reducing absolute Scope 1 and 2 GHG emissions from its offices by 84.2% by 2030, using a 2019 base year. Additionally, Zendesk aims for 68.4% of its suppliers, by emissions covering purchased goods and services and capital goods, to have science-based targets by 2027. The company also commits to sourcing 100% renewable electricity annually through 2030.
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Zendesk’s Climate Goals (2030 & 2050)
3 goals2030
84.2% reduction in Scope 2
Zendesk commits to reduce absolute scope 2 GHG emissions 84.2% by 2030 from a 2019 base year.
At risk84.2%
2030
84.2% reduction in Scope 1
Zendesk commits to reduce absolute scope 1 GHG emissions 84.2% by 2030 from a 2019 base year.
Behind target84.2%
2027
68.4% reduction in scope 3 total
Zendesk further commits that 68.4% of its suppliers by emissions, covering purchased goods and services, and capital goods, will have scienc…
Behind target68.4%
Showing SBTi-validated targets only. Sign up or sign in to see all disclosed climate targets.
Scope 3 top emissions categories
7 of 15 categories disclosedSee all scope 3 categories
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Climate initiatives
Science Based Targets Initiative
See details
Active
Carbon Disclosure Project
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Not active
The Climate Pledge
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Not active
UN Global Compact Climate Champions initiative
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Not active
RE 100
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Not active
Climate Action 100
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Not active
Emissions comparison with industry peers
View similar organisationsCompanyCountryIndustryLast updatedScoreDetails
Zendesk6 months ago
35
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Frequently asked questions
Common questions about Zendesk’s sustainability data and climate commitments
Usage policy
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