Public Profile

Freshworks

Freshworks Inc., headquartered in the United States, is a leading player in the customer engagement and business software industry. Founded in 2010, the company has rapidly expanded its operations across major regions, including North America, Europe, and Asia. Freshworks is renowned for its innovative suite of products, including Freshdesk, Freshservice, and Freshsales, which streamline customer support, IT service management, and sales processes. What sets Freshworks apart is its user-friendly interface and affordability, making powerful tools accessible to businesses of all sizes. With a strong market position, Freshworks has achieved significant milestones, including recognition as a top contender in the Gartner Magic Quadrant for customer service software. The company continues to empower organisations to enhance customer experiences and drive operational efficiency.

DitchCarbon Score

How does Freshworks's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.

23

Industry Average

Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.

26

Industry Benchmark

Freshworks's score of 23 is lower than 80% of the industry. This can give you a sense of how well the company is doing compared to its peers.

20%

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Freshworks's reported carbon emissions

Freshworks, headquartered in the US, currently does not have publicly available carbon emissions data or specific reduction targets outlined in their climate commitments. Without concrete figures or defined initiatives, it is challenging to assess their current carbon footprint or the effectiveness of their sustainability efforts. However, the absence of data does not diminish the importance of corporate climate responsibility in the tech industry. Companies are increasingly expected to adopt transparent practices and set measurable targets to mitigate their environmental impact. As the industry evolves, it will be crucial for Freshworks to establish and communicate their climate strategies to align with global sustainability goals.

Industry emissions intensity

Very low
Low
Medium
High
Very high
Some industries are more carbon intensive than others. Freshworks's primary industry is Other business services (74), which is very low in terms of carbon intensity compared to other industries.

Location emissions intensity

Very low
Low
Medium
High
Very high
The carbon intensity of the energy grid powering a company's primary operations has a strong influence on its overall carbon footprint. This request for Freshworks is in US, which has a low grid carbon intensity relative to other regions.

Reduction initiatives & disclosure networks

Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.

Freshworks is not participating in any of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.

Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact
RE 100
Climate Action 100
Race To Net Zero
Reduction Actions

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Where does DitchCarbon data come from?

Discover our data-driven methodology for measuring corporate climate action and benchmarking against industry peers