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Public Profile
Business Services
US
updated 3 months ago

Freshworks

Company website

Freshworks Inc., headquartered in the United States, is a leading player in the customer engagement and business software industry. Founded in 2010, the company has rapidly expanded its operations across major regions, including North America, Europe, and Asia. Freshworks is renowned for its innovative suite of products, including Freshdesk, Freshservice, and Freshsales, which streamline customer support, IT service management, and sales processes. What sets Freshworks apart is its user-friendly interface and affordability, making powerful tools accessible to businesses of all sizes. With a strong market position, Freshworks has achieved significant milestones, including recognition as a top contender in the Gartner Magic Quadrant for customer service software. The company continues to empower organisations to enhance customer experiences and drive operational efficiency.

DitchCarbon Score

How does Freshworks's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.

23

Industry Average

Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.

42

Industry Benchmark

Freshworks's score of 23 is lower than 67% of the industry. This can give you a sense of how well the company is doing compared to its peers.

33%

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Freshworks's reported carbon emissions

Freshworks, headquartered in the US, currently does not report any carbon emissions data, as indicated by the absence of specific figures in kg CO2e. Additionally, there are no documented reduction targets or climate pledges associated with the company. This lack of data suggests that Freshworks may not have established formal commitments to reduce its carbon footprint or engage in industry-standard climate initiatives such as the Science Based Targets initiative (SBTi) or the Carbon Disclosure Project (CDP). As a result, it is unclear how Freshworks aligns with broader industry practices regarding climate commitments. Without specific emissions data or reduction initiatives, the company's environmental impact and strategies remain undefined.

Industry emissions intensity

Very low
Low
Medium
High
Very high
Some industries are more carbon intensive than others. Freshworks's primary industry is Other business services (74), which is very low in terms of carbon intensity compared to other industries.

Location emissions intensity

Very low
Low
Medium
High
Very high
The carbon intensity of the energy grid powering a company's primary operations has a strong influence on its overall carbon footprint. This request for Freshworks is in US, which has a low grid carbon intensity relative to other regions.

Reduction initiatives & disclosure networks

Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.

Freshworks is not participating in any of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.

Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact
RE 100
Climate Action 100
Race To Net Zero
Reduction Actions

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Where does DitchCarbon data come from?

Discover our data-driven methodology for measuring corporate climate action and benchmarking against industry peers

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