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Ao World, commonly known as AO, is a leading player in the retail trade services sector, headquartered in Great Britain. Founded in 2000, the company has established itself as a prominent provider of major domestic appliances and electrical goods, focusing on delivering exceptional customer service and a seamless online shopping experience.
With a strong operational presence across the UK and Germany, AO offers a diverse range of products, including kitchen appliances, laundry machines, and consumer electronics. What sets AO apart is its commitment to next-day delivery and installation services, ensuring customer satisfaction from purchase to setup.
Recognised for its innovative approach and robust market position, Ao World has achieved significant milestones, including rapid growth in e-commerce and a reputation for reliability. As a trusted name in retail trade services, AO continues to redefine the standards of convenience and quality in the industry.
+6 vs industry average
Ao World’s score of 42 is higher than 57% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Retail Trade Services has below-average carbon intensity
The Retail Trade Services industry has reduced its overall emissions by 31% since 2018
Scope 3 accounts for ••• of total emissions.
AO World, a UK-based retailer in the retail trade services sector, reported total market-based Scope 1 and 2 emissions of approximately 19,925,000 kg CO2e in 2024. In the same year, Scope 1 emissions were 19,641,000 kg CO2e, and market-based Scope 2 emissions were 284,000 kg CO2e. The company's Scope 3 emissions for 2024 were approximately 1,420,958,000 kg CO2e. Key categories within Scope 3 included use of sold products (903,129,000 kg CO2e), purchased goods and services (479,733,000 kg CO2e), and end-of-life treatment of sold products (30,092,000 kg CO2e).
Looking back to 2023, AO World's market-based Scope 1 and 2 emissions were approximately 22,223,000 kg CO2e, with Scope 1 at 21,919,000 kg CO2e and market-based Scope 2 at 304,000 kg CO2e. Scope 3 emissions for 2023 were approximately 1,549,545,000 kg CO2e.
AO World has demonstrated a significant reduction in indirect Scope 2 emissions, achieving a 90% reduction on a market-based approach between 2022 and 2023. This reduction outpaced the 15% decrease in energy consumption over the same period. The company also tracks a carbon intensity ratio, reporting 0.02112 tonnes of CO2e per £m of revenue in 2024, an improvement from 0.02148 in 2023.
2025
Near-zero scope 1 & 2
Target to achieve near-zero emissions for direct operations and purchased energy
2030
62% reduction in total GHG
Vs 2019 baseline. Validated by SBTi. Includes full supply chain.
2040
50% reduction in Scope 3 intensity
Across purchased goods and services and logistics.
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