inContact, Inc. Sustainability Profile
inContact, Inc., a leading provider of cloud-based contact centre solutions, is headquartered in the United States. Founded in 2000, the company has established itself as a key player in the customer experience management industry, offering innovative services that enhance operational efficiency and customer satisfaction. With a focus on omnichannel routing, workforce optimisation, and analytics, inContact's unique platform empowers businesses to deliver seamless customer interactions across various channels. The company has achieved significant milestones, including its acquisition by NICE Systems in 2017, which further solidified its market position. Recognised for its robust technology and commitment to customer success, inContact continues to lead the way in transforming contact centre operations, making it a preferred choice for organisations seeking to elevate their customer engagement strategies.
DitchCarbon Score
How does inContact, Inc.'s carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
inContact, Inc.'s score of 46 is higher than 67% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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inContact, Inc., headquartered in the US, currently does not report specific carbon emissions data, as indicated by the absence of emissions figures. The company is a current subsidiary of NICE Ltd., which may influence its climate commitments and reporting practices. As of now, inContact, Inc. does not have documented reduction targets or climate pledges. The absence of specific initiatives or targets suggests that the company may rely on the broader sustainability strategies of its parent company, NICE Ltd. For organisations in the tech sector, it is increasingly important to establish clear climate commitments and reduction targets to align with industry standards and stakeholder expectations. While inContact, Inc. has not yet disclosed its own emissions data or reduction initiatives, it is essential for the company to consider adopting such measures to enhance its environmental responsibility and transparency.
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| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|
| Scope 1 | 1,352,060 | 0,000,000 | 000,000 | 000,000 | 000,000 | 000,000 |
| Scope 2 | 7,395,920 | 00,000,000 | 00,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 3 | - | - | 000,000 | 000,000 | 000,000 | 000,000 |
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inContact, Inc.'s Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
inContact, Inc. has not publicly committed to specific 2030 or 2050 climate goals through the major frameworks we track. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
