inContact, Inc., a leading provider of cloud-based contact centre solutions, is headquartered in the United States. Founded in 2000, the company has established itself as a key player in the customer experience management industry, offering innovative services that enhance operational efficiency and customer satisfaction. With a focus on omnichannel routing, workforce optimisation, and analytics, inContact's unique platform empowers businesses to deliver seamless customer interactions across various channels. The company has achieved significant milestones, including its acquisition by NICE Systems in 2017, which further solidified its market position. Recognised for its robust technology and commitment to customer success, inContact continues to lead the way in transforming contact centre operations, making it a preferred choice for organisations seeking to elevate their customer engagement strategies.
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