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Genesys, officially known as Genesys Telecommunications Laboratories, Inc., is a leading provider in the computer and related services industry, headquartered in the United States. Founded in 1990, the company has established itself as a pioneer in customer experience solutions, with a strong presence in North America, Europe, and Asia-Pacific.
Specialising in cloud-based contact centre solutions, Genesys offers a unique blend of artificial intelligence and customer engagement tools that enhance service delivery. Their flagship products, including Genesys Cloud and Genesys Engage, are designed to optimise customer interactions across various channels, setting them apart in a competitive market.
With numerous accolades for innovation and customer satisfaction, Genesys continues to solidify its position as a market leader, helping businesses transform their customer experience strategies.
+40 vs industry average
Genesys’s score of 78 is higher than 83% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Computer Services has below-average carbon intensity
The Computer Services industry has reduced its overall emissions by 11% since 2018
Scope 3 accounts for ••• of total emissions.
Genesys, a US-headquartered company in Computer and related services, reported approximately 187,754,000 kg CO2e in total greenhouse gas emissions for 2025. This includes 17,000 kg CO2e from Scope 1, 4,104,000 kg CO2e from Scope 2, and 183,633,000 kg CO2e from Scope 3. Notably, their Scope 3 emissions for 2025 include 8,200,000 kg CO2e from business travel, 4,200,000 kg CO2e from employee commute, 112,800,000 kg CO2e from use of sold products, and 55,500,000 kg CO2e from purchased goods and services.
Looking back, Genesys's total emissions were approximately 215,695,000 kg CO2e in 2024, 244,414,000 kg CO2e in 2023, and 238,379,000 kg CO2e in 2022. In 2021, their Scope 1 emissions were about 8,460,000 kg CO2e, Scope 2 were 11,856,000 kg CO2e, and Scope 3 were 163,405,000 kg CO2e.
Genesys is committed to significant climate action. As a signatory to the Climate Pledge, the company aims to achieve net-zero emissions by 2040 across all scopes. They have also committed to Science Based Targets initiative (SBTi) goals, with Genesys Cloud Services, Inc. targeting a 50% absolute reduction in Scope 1, 2, and 3 GHG emissions by FY2031 from a FY2022 base year. Furthermore, Genesys Cloud Services, Inc. specifically commits to reducing absolute Scope 3 GHG emissions from the use of sold products beyond the minimum boundary by 50% within the same timeframe. As of fiscal year 2025, the operations of Genesys Cloud are carbon neutral, achieved through increased access to energy-efficient cloud services and investment in carbon credits.
2031
50% reduction in all scopes
Genesys Cloud Services, Inc. commits to reduce absolute scope 1, 2 and 3 GHG emissions 50% by FY2031 from a FY2022 base year.
2031
50% reduction in scope 3 total
Genesys Cloud Services, Inc. commits to reduce absolute scope 3 GHG emissions from use of sold products beyond the minimum boundary 50% by F…
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Common questions about Genesys’s sustainability data and climate commitments
Data year: 2025
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