Genesys Sustainability Profile
Genesys, officially known as Genesys Telecommunications Laboratories, Inc., is a leading player in the customer experience and contact centre solutions industry. Headquartered in the United States, the company operates extensively across North America, Europe, and Asia-Pacific. Founded in 1990, Genesys has achieved significant milestones, including the development of innovative cloud-based solutions that enhance customer engagement. The company’s core offerings include omnichannel customer service, workforce optimisation, and artificial intelligence-driven analytics, all designed to create seamless interactions between businesses and their customers. What sets Genesys apart is its ability to integrate advanced technology with a human touch, ensuring personalised experiences. With a strong market position, Genesys has been recognised for its excellence in customer experience management, making it a trusted partner for organisations worldwide.
DitchCarbon Score
How does Genesys's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Genesys's score of 74 is higher than 84% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Genesys's reported carbon emissions
In 2024, Genesys reported total carbon emissions of approximately 209,150,000 kg CO2e, with significant contributions from Scope 3 emissions at about 209,150,000 kg CO2e, which includes 132,596,000 kg CO2e from the use of sold products and 63,165,000 kg CO2e from purchased goods and services. Scope 1 emissions were recorded at 25,000 kg CO2e, while Scope 2 emissions totalled approximately 6,517,000 kg CO2e. In 2023, the company’s emissions were higher, with total emissions of about 237,372,000 kg CO2e, comprising 66,000 kg CO2e from Scope 1, 7,096,000 kg CO2e from Scope 2, and 237,372,000 kg CO2e from Scope 3. The previous year, 2022, saw total emissions of approximately 230,746,000 kg CO2e, with similar patterns across the scopes. Genesys has committed to ambitious climate targets, aiming for carbon neutrality by 2030 and net-zero emissions by 2040. As a signatory of the Climate Pledge, the company is actively working towards these goals. Additionally, it has set a near-term target to reduce absolute Scope 1, 2, and 3 greenhouse gas emissions by 50% by FY2031, using FY2022 as the baseline year. Notably, the operations of Genesys Cloud are reported to be carbon neutral as of fiscal year 2025, achieved through enhanced energy efficiency and investment in carbon credits. This data is sourced from Genesys Cloud Services, Inc., which is the primary reporting entity for emissions and climate commitments.
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| 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|
| Scope 1 | 8,460,000 | 000,000 | 00,000 | 00,000 |
| Scope 2 | 11,856,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 3 | 163,405,000 | 000,000,000 | 000,000,000 | 000,000,000 |
How Carbon Intensive is Genesys's Industry?
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Genesys's Scope 3 Categories Breakdown
Genesys's Scope 3 emissions, which decreased by 12% last year and increased by approximately 28% since 2021, demonstrating supply chain emissions tracking. Nearly all of their carbon footprint comes from suppliers and value chain emissions, representing nearly all emissions under the GHG Protocol, with "Use of Sold Products" being the largest emissions source at 63% of Scope 3 emissions.
Top Scope 3 Categories
Genesys's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Genesys has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
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Frequently Asked Questions
Common questions about Genesys's sustainability data and climate commitments