Genesys
Genesys, officially known as Genesys Telecommunications Laboratories, Inc., is a leading player in the customer experience and contact centre solutions industry. Headquartered in the United States, the company operates extensively across North America, Europe, and Asia-Pacific. Founded in 1990, Genesys has achieved significant milestones, including the development of innovative cloud-based solutions that enhance customer engagement. The company’s core offerings include omnichannel customer service, workforce optimisation, and artificial intelligence-driven analytics, all designed to create seamless interactions between businesses and their customers. What sets Genesys apart is its ability to integrate advanced technology with a human touch, ensuring personalised experiences. With a strong market position, Genesys has been recognised for its excellence in customer experience management, making it a trusted partner for organisations worldwide.
DitchCarbon Score
How does Genesys's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Genesys's score of 74 is higher than 85% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Genesys's reported carbon emissions
In 2024, Genesys reported total carbon emissions of approximately 209,150,000 kg CO2e, with significant contributions from Scope 3 emissions at about 209,150,000 kg CO2e, which includes 132,596,000 kg CO2e from the use of sold products and 63,165,000 kg CO2e from purchased goods and services. Scope 1 emissions were recorded at 25,000 kg CO2e, while Scope 2 emissions totalled approximately 6,517,000 kg CO2e. In 2023, the company’s emissions were higher, with total emissions of about 237,372,000 kg CO2e, comprising 66,000 kg CO2e from Scope 1, 7,096,000 kg CO2e from Scope 2, and 237,372,000 kg CO2e from Scope 3. This indicates a reduction in total emissions from 2023 to 2024. Genesys has committed to ambitious climate goals, aiming for carbon neutrality by 2030 and net-zero emissions by 2040. As a signatory of the Climate Pledge, the company is actively working towards these targets. Additionally, Genesys Cloud operations are reported to be carbon neutral as of fiscal year 2025, achieved through enhanced energy efficiency and investment in carbon credits. The company has set near-term targets to reduce absolute Scope 1, 2, and 3 greenhouse gas emissions by 50% by FY2031, using FY2022 as the baseline year. These targets are aligned with the 1.5°C pathway, demonstrating Genesys's commitment to sustainable practices and climate responsibility. All emissions data is sourced from Genesys Cloud Services, Inc., reflecting the company's direct reporting and commitment to transparency in its environmental impact.
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| 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|
| Scope 1 | 8,460,000 | 000,000 | 00,000 | 00,000 |
| Scope 2 | 11,856,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 3 | 163,405,000 | 000,000,000 | 000,000,000 | 000,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Genesys is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
