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OrganisationsGenesys
Genesys logo

Genesys

Computer ServicesUnited StatesNSE: GENESYS.NS
Last verified 9 months agogenesys.com

Genesys, officially known as Genesys Telecommunications Laboratories, Inc., is a leading player in the customer experience and contact centre solutions industry. Headquartered in the United States, the company operates extensively across North America, Europe, and Asia-Pacific. Founded in 1990, Genesys has achieved significant milestones, including the development of innovative cloud-based solutions that enhance customer engagement.

The company’s core offerings include omnichannel customer service, workforce optimisation, and artificial intelligence-driven analytics, all designed to create seamless interactions between businesses and their customers. What sets Genesys apart is its ability to integrate advanced technology with a human touch, ensuring personalised experiences. With a strong market position, Genesys has been recognised for its excellence in customer experience management, making it a trusted partner for organisations worldwide.

85
DitchCarbon score

+45 vs industry average

Genesys’s score of 85 is higher than 91% of the industry. This can give you a sense of how well the company is doing compared to its peers.

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Industry Intensity

Very Low

Computer Services is among the least carbon-intensive industries

Industry performance

0.070
20192025

The Computer Services industry has reduced its overall emissions by 19% since 2019

Emissions trajectory 2020 – 2028

000.0M000M000.0M00.0M0

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202020212022202320242025202620272028

Reported emissions

Scope 1
•••kg CO₂e
Scope 2
•••kg CO₂e
Scope 3
•••kg CO₂e
Total reported
•••kg CO₂e

Scope 3 accounts for ••• of total emissions.

Genesys's reported carbon emissions

In 2025, Genesys reported total carbon emissions of approximately 187.8 million kg CO2e, comprising 17,000 kg CO2e from Scope 1, 4.1 million kg CO2e from Scope 2, and about 183.6 million kg CO2e from Scope 3 emissions. This represents a decrease from 2024, where total emissions were approximately 215.7 million kg CO2e, and from 2023, which saw emissions of about 244.4 million kg CO2e. Genesys has set ambitious climate commitments, aiming for carbon neutrality by 2030 and net-zero emissions by 2040. As a signatory of the Climate Pledge, the company is dedicated to achieving these goals across all scopes of emissions. Specifically, Genesys Cloud Services, Inc. has committed to reducing absolute Scope 1 and Scope 2 GHG emissions by 50% by FY2031, using FY2022 as the baseline. Additionally, they aim to reduce Scope 3 emissions from the use of sold products by the same percentage within the same timeframe. Notably, the operations of Genesys Cloud are already carbon neutral as of fiscal year 2025, achieved through enhanced energy-efficient cloud services and investments in carbon credits to offset residual emissions. This proactive approach underscores Genesys's commitment to sustainability and its role in the software and services sector.

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Genesys’s Climate Goals (2030 & 2050)

2 goals

2040

As a Climate Pledge signatory, we have committed to a goal t…

As a Climate Pledge signatory, we have committed to a goal to become a net-zero company by 2040

Behind target0%

2030

62% reduction in total GHG

Vs 2019 baseline. Validated by SBTi. Includes full supply chain.

At risk48%

2040

50% reduction in Scope 3 intensity

Across purchased goods and services and logistics.

Behind target22%

See all 2 climate goals

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Scope 3 top emissions categories

4 of 15 categories disclosed
Use of Sold Products61%
Purchased Goods & Services30%
Business Travel4%
Employee Commuting2%
Use of Sold Products61%
Purchased Goods & Services30%
Business Travel4%
Employee Commuting2%

See all scope 3 categories

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Climate initiatives

SCIENCE BASED TARGETS

Science Based Targets Initiative

FY2031 targetSee details
Active
CDP

Carbon Disclosure Project

See details
Not active
THE CLIMATE PLEDGE

The Climate Pledge

Signed 2021See details
Active
United Nations Global Compact

UN Global Compact Climate Champions initiative

See details
Not active
RE 100

RE 100

See details
Not active
Climate Action 100+

Climate Action 100

See details
Not active

Emissions comparison with industry peers

View similar organisations
CompanyCountryIndustryLast updatedScoreDetails
Genesys logoGenesys
USComputer Services
9 months ago
85
NewVoiceMedia Limited logoNewVoiceMedia Limited
GBPost and Telecommunications Services
20 days ago
87
View
Vonage logoVonage
USPost and Telecommunications Services
24 days ago
86
View
Pegasystems Inc logoPegasystems Inc
USComputer Services
24 days ago
71
View
Rightnow Technologies, Inc. logoRightnow Technologies, Inc.
USComputer Services
24 days ago
59
View
Art Technology Group, Inc. logoArt Technology Group, Inc.
USComputer Services
24 days ago
59
View
Siebel Systems, Inc. logoSiebel Systems, Inc.
USComputer Services
24 days ago
59
View

Frequently asked questions

Common questions about Genesys’s sustainability data and climate commitments

In 2025, Genesys reported total carbon emissions of approximately 187.8 million kg CO2e. This includes around 17,000 kg CO2e from Scope 1, about 4.1 million kg CO2e from Scope 2, and roughly 183.6 million kg CO2e from Scope 3 emissions. This marks a significant reduction from approximately 215.7 million kg CO2e in 2024 and about 244.4 million kg CO2e in 2023, highlighting the company's ongoing efforts to decrease its carbon footprint.

Data year: 2025

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See our License Agreement for more details.

Where does DitchCarbon
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Ditchcarbonv260319.2
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