Genesys, officially known as Genesys Telecommunications Laboratories, Inc., is a leading provider in the computer and related services industry, headquartered in the United States. Founded in 1990, the company has established itself as a pioneer in customer experience solutions, with a strong presence in North America, Europe, and Asia-Pacific.
Specialising in cloud-based contact centre solutions, Genesys offers a unique blend of artificial intelligence and customer engagement tools that enhance service delivery. Their flagship products, including Genesys Cloud and Genesys Engage, are designed to optimise customer interactions across various channels, setting them apart in a competitive market.
With numerous accolades for innovation and customer satisfaction, Genesys continues to solidify its position as a market leader, helping businesses transform their customer experience strategies.
+42 vs industry average
Genesys’s score of 84 is higher than 87% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Industry Intensity
Computer Services has below-average carbon intensity
Industry performance
The Computer Services industry has reduced its overall emissions by 11% since 2018
Emissions trajectory 2020 – 2028
Reported emissions
Scope 3 accounts for ••• of total emissions.
Genesys's reported carbon emissions
Genesys, a company in the computer and related services industry based in the US, has demonstrated a commitment to reducing its environmental impact. For fiscal year 2025, the company reported total emissions of approximately 187.8 million kg CO2e. This figure is comprised of about 17,000 kg CO2e from Scope 1, approximately 4.1 million kg CO2e from Scope 2, and roughly 183.6 million kg CO2e from Scope 3 emissions. Key contributors to their Scope 3 emissions include the use of sold products (approximately 112.8 million kg CO2e) and purchased goods and services (about 55.5 million kg CO2e).
In fiscal year 2024, Genesys's total emissions were approximately 215.7 million kg CO2e, with Scope 1 at about 25,000 kg CO2e, Scope 2 at around 6.5 million kg CO2e, and Scope 3 at approximately 209.2 million kg CO2e. The previous year, fiscal year 2023, saw total emissions of about 244.4 million kg CO2e, including around 66,000 kg CO2e for Scope 1, approximately 7.1 million kg CO2e for Scope 2, and nearly 237.3 million kg CO2e for Scope 3.
Genesys has set ambitious climate targets. As a signatory to The Climate Pledge, the company is committed to achieving net-zero emissions by 2040. They also aim for carbon neutrality by 2030. A significant milestone was achieved in fiscal year 2025 with the operations of Genesys Cloud becoming carbon neutral.
Further demonstrating their dedication to science-based targets, Genesys Cloud Services, Inc. commits to reducing absolute Scope 1 and Scope 2 greenhouse gas emissions by 50% by fiscal year 2031, using a fiscal year 2022 base year. Additionally, they pledge to reduce absolute Scope 3 greenhouse gas emissions from the use of sold products by 50% within the same timeframe. These targets are consistent with keeping global warming to 1.5°C.
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Genesys’s Climate Goals (2030 & 2050)
3 goals2031
50% reduction in Scope 1
Genesys Cloud Services, Inc. commits to reduce absolute scope 1 GHG emissions 50% by FY2031 from a FY2022 base year.
2031
50% reduction in Scope 2
Genesys Cloud Services, Inc. commits to reduce absolute scope 2 GHG emissions 50% by FY2031 from a FY2022 base year.
2031
50% reduction in scope 3 total
Genesys Cloud Services, Inc. commits to reduce absolute scope 3 GHG emissions from use of sold products beyond the minimum boundary 50% with…
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Scope 3 top emissions categories
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Climate initiatives
Science Based Targets Initiative
Carbon Disclosure Project
The Climate Pledge
UN Global Compact Climate Champions initiative
RE 100
Climate Action 100
Emissions comparison with industry peers
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Genesys
Frequently asked questions
Common questions about Genesys’s sustainability data and climate commitments
Data year: 2025
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