Zendesk
Zendesk, Inc., a leading customer service software provider, is headquartered in the United States, with significant operations across North America, Europe, and Asia. Founded in 2007, Zendesk has established itself as a key player in the customer experience industry, offering innovative solutions that enhance communication between businesses and their customers. The company’s core products include its cloud-based support platform, which features ticketing systems, live chat, and customer engagement tools. What sets Zendesk apart is its user-friendly interface and robust integration capabilities, allowing businesses to tailor their customer service experience effectively. With a strong market position, Zendesk has garnered numerous accolades for its commitment to improving customer relationships, making it a trusted choice for organisations worldwide.
DitchCarbon Score
How does Zendesk's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Zendesk's score of 47 is higher than 95% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Zendesk's reported carbon emissions
In 2023, Zendesk reported total carbon emissions of approximately 60,287,000 kg CO2e, with significant contributions from Scope 3 emissions, which accounted for about 99.6% of their total emissions. Specifically, Scope 1 emissions were about 243,000 kg CO2e, while Scope 2 emissions (location-based) totalled approximately 1,211,000 kg CO2e. Zendesk has set ambitious climate commitments, aiming to reduce absolute Scope 1 and 2 greenhouse gas emissions by 84.2% by 2030, using 2019 as the base year. This commitment includes sourcing 100% renewable electricity annually through 2030. Additionally, Zendesk plans for 68.4% of its suppliers, based on emissions, to have science-based targets by 2027. In comparison, in 2022, Zendesk's total emissions were approximately 47,221,000 kg CO2e, indicating a notable increase in emissions in 2023. The company is actively working towards its reduction targets, aligning with industry standards for climate action.
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| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 736,000 | - | 000,000 | 000,000 | 000,000 |
| Scope 2 | 825,000 | 0,000,000 | - | 0,000 | - |
| Scope 3 | 64,925,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Zendesk is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
