Twilio Sustainability Profile
Twilio Inc., a leading cloud communications platform headquartered in the United States, has revolutionised the way businesses engage with their customers since its founding in 2008. With a strong presence in North America, Europe, and Asia, Twilio operates at the intersection of technology and communication, providing innovative solutions that empower companies to connect through voice, messaging, and video. Twilio's core offerings, including Twilio SMS, Twilio Voice, and Twilio Video, stand out for their flexibility and scalability, enabling developers to integrate communication capabilities seamlessly into their applications. The company has achieved significant milestones, such as its IPO in 2016 and the acquisition of several key firms, solidifying its position as a market leader in the communications industry. With a commitment to enhancing customer engagement, Twilio continues to set the standard for cloud-based communication solutions.
DitchCarbon Score
How does Twilio's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Twilio's score of 55 is higher than 72% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Let us know if this data was useful to you
Twilio's reported carbon emissions
In 2023, Twilio reported total carbon emissions of approximately 238,461,900 kg CO2e. This includes 866,100 kg CO2e from Scope 1 emissions, 4,638,200 kg CO2e from Scope 2 (market-based), and a significant 232,957,700 kg CO2e from Scope 3 emissions. The Scope 3 emissions breakdown reveals major contributions from purchased goods and services (197,678,700 kg CO2e) and business travel (25,878,300 kg CO2e). Comparatively, in 2022, Twilio's total emissions were about 249,479,700 kg CO2e, indicating a reduction in overall emissions year-on-year. The company has set ambitious targets to further reduce its carbon footprint, committing to a 50% reduction in Scope 1 and Scope 2 emissions from 2021 levels by 2030. Additionally, Twilio aims to achieve near-zero Scope 1 and Scope 2 emissions by the mid-2020s. Twilio's long-term targets, aligned with the Science Based Targets initiative (SBTi), include a 54.6% reduction in absolute Scope 1 and 2 emissions by 2032 from a 2019 baseline, and a 32.5% reduction in Scope 3 emissions covering fuel- and energy-related activities and upstream leased assets. Furthermore, the company aims to reduce Scope 3 emissions from business travel and employee commuting by 61.1% per full-time employee within the same timeframe. These commitments reflect Twilio's proactive approach to addressing climate change and its dedication to sustainability within the software and services sector.
Unlock detailed emissions data
Access structured emissions data, company-specific emission factors, and source documents
| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 792,200 | 000,000 | 000,000 | 000,000 | 000,000 |
| Scope 2 | 6,543,600 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 3 | 97,299,500 | 00,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
How Carbon Intensive is Twilio's Industry?
How Carbon Intensive is Twilio's Location?
Twilio's Scope 3 Categories Breakdown
Twilio's Scope 3 emissions, which decreased by 5% last year and increased by approximately 139% since 2019, demonstrating supply chain emissions tracking. Nearly all of their carbon footprint comes from suppliers and value chain emissions, representing nearly all emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 85% of Scope 3 emissions.
Top Scope 3 Categories
Twilio's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Twilio has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about Twilio's sustainability data and climate commitments