Twilio Sustainability Profile
Twilio Inc., a leading cloud communications platform headquartered in the United States, has revolutionised the way businesses engage with their customers since its founding in 2008. With a strong presence in North America, Europe, and Asia, Twilio operates at the intersection of technology and communication, providing innovative solutions that empower companies to connect through voice, messaging, and video. Twilio's core offerings, including Twilio SMS, Twilio Voice, and Twilio Video, stand out for their flexibility and scalability, enabling developers to integrate communication capabilities seamlessly into their applications. The company has achieved significant milestones, such as its IPO in 2016 and the acquisition of several key firms, solidifying its position as a market leader in the communications industry. With a commitment to enhancing customer engagement, Twilio continues to set the standard for cloud-based communication solutions.
DitchCarbon Score
How does Twilio's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Twilio's score of 58 is higher than 74% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Twilio's reported carbon emissions
In 2023, Twilio reported total carbon emissions of approximately 238.5 million kg CO2e. This figure includes Scope 1 emissions of about 866,100 kg CO2e, Scope 2 emissions of approximately 4.6 million kg CO2e, and significant Scope 3 emissions amounting to around 233 million kg CO2e. The Scope 3 emissions are primarily driven by purchased goods and services, which account for about 197.7 million kg CO2e. Twilio has set ambitious climate commitments, aiming to reduce its absolute Scope 1 and 2 greenhouse gas emissions by 54.6% by 2032, using 2019 as the base year. Additionally, the company targets a 32.5% reduction in Scope 3 emissions related to fuel- and energy-related activities and upstream leased assets within the same timeframe. Notably, Twilio also aims to decrease Scope 3 emissions from business travel and employee commuting by 61.1% per full-time employee by 2032. In the near term, Twilio is committed to reducing its Scope 1 and 2 emissions by 50% from 2021 levels by 2030. The company has also pledged to bring its Scope 1 and 2 emissions close to zero by the middle of this decade. These targets align with the Science Based Targets initiative (SBTi) and reflect Twilio's commitment to addressing climate change and reducing its carbon footprint effectively.
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| 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|
| Scope 1 | 792,200 | 000,000 | 000,000 | 000,000 | 000,000 |
| Scope 2 | 6,543,600 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 3 | 97,299,500 | 00,000,000 | 000,000,000 | 000,000,000 | 000,000,000 |
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Twilio's Scope 3 Categories Breakdown
Twilio's Scope 3 emissions, which decreased by 5% last year and increased by approximately 139% since 2019, demonstrating supply chain emissions tracking. Nearly all of their carbon footprint comes from suppliers and value chain emissions, representing nearly all emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 85% of Scope 3 emissions.
Top Scope 3 Categories
Twilio's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Twilio has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about Twilio's sustainability data and climate commitments