Interactive Intelligence Group, Inc., commonly referred to as Interactive Intelligence or ININ, is a leading provider of cloud-based communication solutions headquartered in the United States. Founded in 1997, the company has established itself as a key player in the customer engagement and contact centre industry, with a strong presence across North America and Europe. Specialising in innovative software solutions, Interactive Intelligence offers a range of products including customer interaction management, workforce optimisation, and business process automation. Their unique approach combines advanced technology with a focus on enhancing customer experiences, setting them apart in a competitive market. With numerous accolades for their cutting-edge solutions, Interactive Intelligence has solidified its position as a trusted partner for businesses seeking to improve operational efficiency and customer satisfaction.
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