Respond
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What your customers are really asking for

A clear read of the request you've received and a reply you can send this week.

Next live
Tuesday 27 Oct 2026, 14:00 UK
Register
Free. Recordings are posted here afterwards.

The starting session for any supplier who has been asked for emissions data by a customer. In 30 minutes we go through what sits behind the request, the four things customers actually want, what counts as a good first answer when you have little data, and what happens to your figures once you send them. Bring the request you've received; the last ten minutes are for questions about it.

Resources from the session

  • GHG Protocol Scope 3 Standard: the standard your customer reports its supply chain emissions against, and why you sit inside it. Free.
  • SME Climate Hub Small Business Carbon Calculator: a first Scope 1, 2 and 3 estimate from the bills you already hold. Free with registration, also in French, German, Italian, Portuguese, Spanish, Swedish and Arabic.
  • SME Climate Commitment: a public commitment to reduce that you can sign before you have a baseline. Free, also in Spanish, French, Portuguese and Arabic.
  • ClimateMate: a decarbonisation plan built from real-world case studies, once you have a first figure. Free.
  • Claim your DitchCarbon profile: if your customer uses DitchCarbon, this is where your answer is read from. Free, about 30 seconds.
  • Free help by country: free and public help in your own country and language. Free.

Get help

Email suppliersupport@ditchcarbon.com and hear back within two working days. Free, whether or not your customer uses DitchCarbon.

Emailsuppliersupport@ditchcarbon.com
We reply within two working days.
Does your customer use DitchCarbon?Claim your profile →
Free, takes about 30 seconds, and is where your customer reads your answer from.