Firstsource Solutions
Firstsource Solutions, a leading provider of business process management services, is headquartered in the United States and operates across key regions including the UK, India, and the Philippines. Founded in 2001, the company has established itself in various industries such as healthcare, telecommunications, and banking, delivering tailored solutions that enhance customer engagement and operational efficiency. With a focus on digital transformation, Firstsource Solutions offers a range of core services including customer care, revenue cycle management, and analytics. Their unique approach combines advanced technology with deep industry expertise, positioning them as a trusted partner for businesses seeking to optimise their processes. Recognised for their commitment to quality and innovation, Firstsource Solutions continues to achieve significant milestones, solidifying their market position as a frontrunner in the business process outsourcing sector.
DitchCarbon Score
How does Firstsource Solutions's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Firstsource Solutions's score of 66 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Firstsource Solutions's reported carbon emissions
In 2023, Firstsource Solutions reported total carbon emissions of approximately 41,961,370 kg CO2e, with Scope 1 emissions at about 366,330 kg CO2e, Scope 2 emissions at approximately 15,438,820 kg CO2e, and Scope 3 emissions reaching about 26,156,000 kg CO2e. This marked a significant increase in total emissions compared to previous years, particularly from Scope 3 sources. The company has made notable strides in reducing its carbon footprint. From FY 2022-23 to FY 2023-24, Firstsource achieved a remarkable 68.97% reduction in Scope 1 emissions and a 7.02% reduction in Scope 2 emissions. Additionally, there was an 11.54% reduction in overall greenhouse gas emissions intensity. Looking ahead, Firstsource Solutions has set ambitious targets to further decrease its emissions. The company aims for a 30% reduction in both Scope 1 and Scope 2 emissions by 2030, using 2022 as the baseline year. Furthermore, Firstsource is committed to achieving net-zero emissions across all scopes by 2050, aligning with industry standards for climate action. Overall, Firstsource Solutions demonstrates a proactive approach to managing its carbon emissions and is actively working towards significant sustainability goals.
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| 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|
| Scope 1 | 465,700 | 000,000 | 0,000,000 | 000,000 | 000,000 |
| Scope 2 | 7,879,690 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 555,680 | 000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Firstsource Solutions is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
