Firstsource Solutions
Firstsource Solutions Limited, headquartered in India, is a leading provider of business process management (BPM) services. Founded in 2001, the company has established a strong presence in key operational regions, including the United States, the United Kingdom, and the Philippines. Specialising in customer management, healthcare, and financial services, Firstsource delivers innovative solutions that enhance operational efficiency and customer experience. With a commitment to leveraging technology and analytics, Firstsource stands out in the BPM industry through its unique approach to service delivery. The company has achieved significant milestones, including recognition as a top player in the outsourcing sector. Firstsource Solutions continues to strengthen its market position by focusing on client-centric strategies and delivering measurable results across various industries.
DitchCarbon Score
How does Firstsource Solutions's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Firstsource Solutions's score of 61 is higher than 79% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Firstsource Solutions's reported carbon emissions
In 2025, Firstsource Solutions reported significant carbon emissions, with Scope 2 emissions amounting to approximately 16,867,060 kg CO2e and Scope 3 emissions reaching about 26,655,000 kg CO2e. Notably, the company has set ambitious targets to reduce its environmental impact, aiming for a 30% reduction in both Scope 1 and Scope 2 emissions by 2030, using 2022 as the baseline year. For the previous year, 2024, Firstsource Solutions recorded Scope 1 emissions of about 109,910 kg CO2e, Scope 2 emissions of approximately 12,642,800 kg CO2e, and Scope 3 emissions of around 19,933,000 kg CO2e. In 2023, the figures were slightly higher, with Scope 1 emissions at about 2,014,250 kg CO2e, Scope 2 at approximately 11,546,300 kg CO2e, and Scope 3 at around 13,844,180 kg CO2e. Firstsource Solutions is committed to achieving net zero emissions by 2050, with this commitment cascading from its parent company, Firstsource Solutions Limited. The company is actively implementing various initiatives to lower its greenhouse gas emissions, including energy conservation training for employees and reducing energy consumption in IT infrastructure and lighting systems. Overall, Firstsource Solutions is on track to meet its near-term reduction targets while working towards long-term sustainability goals, reflecting its dedication to addressing climate change and reducing its carbon footprint.
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| 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|
| Scope 1 | 465,700 | 000,000 | 0,000,000 | 000,000 | 000,000 |
| Scope 2 | 7,879,690 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 555,680 | 000,000 | 000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Firstsource Solutions is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
