Firstsource Solutions
Firstsource Solutions, a leading provider of business process management services, is headquartered in the United States and operates across key regions including the UK, India, and the Philippines. Founded in 2001, the company has established itself in various industries such as healthcare, telecommunications, and banking, delivering tailored solutions that enhance customer engagement and operational efficiency. With a focus on digital transformation, Firstsource Solutions offers a range of core services including customer care, revenue cycle management, and analytics. Their unique approach combines advanced technology with deep industry expertise, positioning them as a trusted partner for businesses seeking to optimise their processes. Recognised for their commitment to quality and innovation, Firstsource Solutions continues to achieve significant milestones, solidifying their market position as a frontrunner in the business process outsourcing sector.
DitchCarbon Score
How does Firstsource Solutions's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Firstsource Solutions's score of 66 is higher than 99% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Firstsource Solutions's reported carbon emissions
In 2024, Firstsource Solutions reported total carbon emissions of approximately 43,000,000 kg CO2e, with emissions distributed across all three scopes: Scope 1 emissions were about 110,000 kg CO2e, Scope 2 emissions reached approximately 12,600,000 kg CO2e, and Scope 3 emissions totalled around 19,900,000 kg CO2e. Notably, the company achieved a significant reduction of 68.97% in Scope 1 emissions compared to the previous fiscal year, alongside a 7.02% reduction in Scope 2 emissions. Firstsource Solutions has set ambitious targets for future emissions reductions, aiming for a 30% decrease in both Scope 1 and Scope 2 emissions by 2030, using 2022 as the baseline year. Additionally, the company is committed to achieving net-zero emissions across all scopes by 2050, aligning with industry standards for climate action. The company has also reported a reduction of 11.54% in overall greenhouse gas emissions intensity from 2022 to 2023, demonstrating its commitment to improving operational efficiency while reducing its carbon footprint. These initiatives reflect Firstsource Solutions's proactive approach to addressing climate change and its dedication to sustainable business practices.
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| 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|
| Scope 1 | 465,700 | 000,000 | 0,000,000 | 000,000 | 000,000 |
| Scope 2 | 7,879,690 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 555,680 | 000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Firstsource Solutions is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
