Firstsource Solutions Sustainability Profile
Firstsource Solutions Limited, headquartered in India, is a leading provider of business process management (BPM) services. Founded in 2001, the company has established a strong presence in key operational regions, including the United States, the United Kingdom, and the Philippines. Specialising in customer management, healthcare, and financial services, Firstsource delivers innovative solutions that enhance operational efficiency and customer experience. With a commitment to leveraging technology and analytics, Firstsource stands out in the BPM industry through its unique approach to service delivery. The company has achieved significant milestones, including recognition as a top player in the outsourcing sector. Firstsource Solutions continues to strengthen its market position by focusing on client-centric strategies and delivering measurable results across various industries.
DitchCarbon Score
How does Firstsource Solutions's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Firstsource Solutions's score of 53 is higher than 73% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Firstsource Solutions's reported carbon emissions
In 2025, Firstsource Solutions reported significant carbon emissions, with Scope 2 emissions amounting to approximately 16,867,060 kg CO2e and Scope 3 emissions reaching about 26,655,000 kg CO2e. Notably, the company has set ambitious targets to reduce its environmental impact, aiming for a 30% reduction in both Scope 1 and Scope 2 emissions by 2030, using 2022 as the baseline year. In the previous year, 2024, Firstsource's emissions included 109,910 kg CO2e for Scope 1, 12,642,800 kg CO2e for Scope 2, and 19,933,000 kg CO2e for Scope 3. The 2023 data showed Scope 1 emissions at 2,014,250 kg CO2e, Scope 2 at 11,546,300 kg CO2e, and Scope 3 at 13,844,180 kg CO2e. Firstsource Solutions is committed to achieving net zero emissions by 2050, with initiatives already in place to lower greenhouse gas emissions. The company’s climate commitments are cascaded from its parent organization, Firstsource Solutions Limited, which is actively engaged in sustainability efforts and has been recognised for its commitment to the Science Based Targets initiative (SBTi). Overall, Firstsource Solutions is on track to meet its near-term reduction targets while working towards long-term sustainability goals, reflecting a proactive approach to climate change and carbon management.
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| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Scope 1 | 465,700 | 000,000 | 0,000,000 | 000,000 | - | - |
| Scope 2 | 7,879,690 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 555,680 | 000,000 | 000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
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Firstsource Solutions's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Firstsource Solutions has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
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Frequently Asked Questions
Common questions about Firstsource Solutions's sustainability data and climate commitments