Firstsource Solutions
Firstsource Solutions Limited, headquartered in India, is a leading provider of business process management (BPM) services. Founded in 2001, the company has established a strong presence in key operational regions, including the United States, the United Kingdom, and the Philippines. Specialising in customer management, healthcare, and financial services, Firstsource delivers innovative solutions that enhance operational efficiency and customer experience. With a commitment to leveraging technology and analytics, Firstsource stands out in the BPM industry through its unique approach to service delivery. The company has achieved significant milestones, including recognition as a top player in the outsourcing sector. Firstsource Solutions continues to strengthen its market position by focusing on client-centric strategies and delivering measurable results across various industries.
DitchCarbon Score
How does Firstsource Solutions's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Firstsource Solutions's score of 61 is higher than 78% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Firstsource Solutions's reported carbon emissions
In 2025, Firstsource Solutions, headquartered in India, reported significant carbon emissions, with Scope 2 emissions totalling approximately 16,867,060 kg CO2e and Scope 3 emissions reaching about 26,655,000 kg CO2e. Notably, there were no reported Scope 1 emissions for this year. For the previous year, 2024, the company disclosed Scope 1 emissions of about 113,640 kg CO2e, Scope 2 emissions of approximately 14,355,110 kg CO2e, and Scope 3 emissions of around 32,532,590 kg CO2e. In 2023, emissions were reported as 2,014,250 kg CO2e for Scope 1, 11,546,300 kg CO2e for Scope 2, and 13,844,180 kg CO2e for Scope 3. Firstsource Solutions has set ambitious targets to reduce its carbon footprint. The company aims to achieve a 30% reduction in both Scope 1 and Scope 2 emissions by 2030, using 2022 as the baseline year. Additionally, Firstsource is committed to reaching net zero emissions by 2050 across all scopes, as part of its long-term climate strategy. The emissions data and reduction targets are cascaded from its parent company, Firstsource Solutions Limited, which is actively engaged in various sustainability initiatives. The company is also aligned with the Science Based Targets initiative (SBTi), committing to long-term net zero goals. Overall, Firstsource Solutions is taking significant steps towards reducing its environmental impact and addressing climate change through measurable targets and initiatives.
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| 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|
| Scope 1 | 465,700 | 000,000 | 0,000,000 | 000,000 | 000,000 |
| Scope 2 | 7,879,690 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 555,680 | 000,000 | 000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Firstsource Solutions is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
