Teleperformance Sustainability Profile
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 79 is higher than 88% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2024, Teleperformance reported total carbon emissions of approximately 602.8 million kg CO2e, comprising 23.2 million kg CO2e from Scope 1, 188.7 million kg CO2e from Scope 2, and 476.5 million kg CO2e from Scope 3 emissions. This represents a decrease from 2023, where total emissions were approximately 683.3 million kg CO2e. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 56.7% by 2030 from a 2019 baseline. Additionally, the company is committed to reducing its absolute Scope 3 emissions by 27.5% within the same timeframe. These targets are aligned with the Science Based Targets initiative (SBTi) and are designed to support the global effort to limit temperature rise to well below 2°C. Furthermore, Teleperformance joined The Climate Pledge on April 21, 2021, committing to achieve net-zero carbon emissions across its operations by 2040. This commitment underscores the company's dedication to sustainability and its proactive approach to addressing climate change.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 33,677,000 | - | - | - | 00,000,000 | 00,000,000 |
| Scope 2 | 214,528,000 | - | - | - | 000,000,000 | 000,000,000 |
| Scope 3 | 475,203,000 | - | - | - | 000,000,000 | 000,000,000 |
How Carbon Intensive is Teleperformance's Industry?
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Teleperformance's Scope 3 Categories Breakdown
Teleperformance's Scope 3 emissions, which decreased by 13% last year and increased by approximately 0% since 2019, demonstrating supply chain emissions tracking. Most of their carbon footprint comes from suppliers and value chain emissions, with Scope 3 emissions accounting for 69% of total emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 59% of Scope 3 emissions.
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Teleperformance's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Teleperformance has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about Teleperformance's sustainability data and climate commitments