Teleperformance

Teleperformance, a telemarketing and contact centre company headquartered in France, reported a total of approximately 602.8 million kg CO2e in emissions for 2024. This figure encompasses Scope 1, 2, and 3 emissions.

In the same year, Scope 1 emissions amounted to about 23.2 million kg CO2e, with stationary combustion contributing approximately 6.3 million kg CO2e, fugitive emissions around 14.6 million kg CO2e, and mobile combustion roughly 2.2 million kg CO2e. Scope 2 emissions, based on the location-based method, were approximately 188.7 million kg CO2e, with purchased electricity accounting for about 103.2 million kg CO2e. The majority of Teleperformance's emissions in 2024 came from Scope 3, totalling approximately 476.5 million kg CO2e. Within Scope 3, purchased goods and services were the largest contributor at about 280 million kg CO2e, followed by employee commute at approximately 127.6 million kg CO2e, capital goods at around 51.3 million kg CO2e, and business travel at about 15.6 million kg CO2e.

For 2025, Teleperformance reported total emissions of approximately 551.7 million kg CO2e. This included Scope 1 emissions of about 22 million kg CO2e, Scope 2 emissions (location-based) of approximately 190.4 million kg CO2e, and Scope 3 emissions of around 427.1 million kg CO2e.

Climate Commitments and Reduction Targets:

Teleperformance has set ambitious climate targets, including a commitment to reduce Scope 1 and 2 greenhouse gas (GHG) emissions by 49% per full-time equivalent (FTE) by 2026, using a 2019 baseline. They also aim to reduce Scope 3 emissions related to purchased goods and services and employee commuting by 38.3% per FTE by 2026, also from a 2019 baseline.

Furthermore, Teleperformance has joined The Climate Pledge, committing to achieving net-zero carbon emissions across its business by 2040. This long-term goal aligns with their Science Based Targets initiative (SBTi) validated objectives. They are also working towards reducing absolute Scope 1 and 2 GHG emissions by 56.7% by 2030 and absolute Scope 3 GHG emissions by 27.5% by 2030, both from a 2019 baseline, consistent with a 1.5°C trajectory.