Teleperformance Sustainability Profile
Teleperformance, a global leader in customer experience management, is headquartered in France and operates extensively across Europe, the Americas, and Asia. Founded in 1978, the company has established itself as a key player in the business process outsourcing (BPO) industry, providing a wide range of services including customer care, technical support, and digital solutions. With a commitment to innovation and excellence, Teleperformance leverages advanced technology and a skilled workforce to deliver unique, tailored solutions that enhance customer engagement. The company has achieved significant milestones, including numerous awards for service quality and operational excellence, solidifying its position as a trusted partner for businesses worldwide. As a pioneer in the BPO sector, Teleperformance continues to set industry standards, driving growth and customer satisfaction across diverse markets.
DitchCarbon Score
How does Teleperformance's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Teleperformance's score of 78 is higher than 88% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Teleperformance's reported carbon emissions
In 2024, Teleperformance reported total greenhouse gas emissions of approximately 126,346,000 kg CO2e from Scope 1 and 2, and about 476,453,000 kg CO2e from Scope 3 emissions. The breakdown of Scope 1 emissions includes 23,165,000 kg CO2e, with significant contributions from fugitive emissions (14,615,000 kg CO2e) and stationary combustion (6,316,000 kg CO2e). Scope 2 emissions totalled 103,181,000 kg CO2e, all calculated on a market-based approach. Teleperformance has set ambitious climate commitments, aiming to reduce its Scope 1 and 2 greenhouse gas emissions by 49% per full-time equivalent (FTE) by 2026, using 2019 as the baseline year. This target is part of their Science Based Targets initiative (SBTi) commitments. Additionally, the company has pledged to achieve net-zero emissions across all scopes by 2040, having joined The Climate Pledge in April 2021. In terms of absolute reductions, Teleperformance aims for a 56.7% decrease in Scope 1 and 2 emissions by 2030, alongside a 27.5% reduction in absolute Scope 3 emissions within the same timeframe. The company is actively working towards these targets, reflecting its commitment to sustainable practices and climate action.
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| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|---|
| Scope 1 | 33,677,000 | - | - | - | 00,000,000 | 00,000,000 |
| Scope 2 | 214,528,000 | - | - | - | 000,000,000 | 000,000,000 |
| Scope 3 | 475,203,000 | - | - | - | 000,000,000 | 000,000,000 |
How Carbon Intensive is Teleperformance's Industry?
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Teleperformance's Scope 3 Categories Breakdown
Teleperformance's Scope 3 emissions, which decreased by 13% last year and increased by approximately 0% since 2019, demonstrating supply chain emissions tracking. Most of their carbon footprint comes from suppliers and value chain emissions, with Scope 3 emissions accounting for 79% of total emissions under the GHG Protocol, with "Purchased Goods and Services" being the largest emissions source at 59% of Scope 3 emissions.
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Teleperformance's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Teleperformance has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
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Frequently Asked Questions
Common questions about Teleperformance's sustainability data and climate commitments