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Getting help
Supplier support is free whether or not your customer uses DitchCarbon. Email, book a call, or join a live session. Here is how to get an answer first time.
How do I get help as a supplier?
Three ways, all free. Email supplier support at [supplier-support@ditchcarbon.com] and you will hear back within [two working days]. Book a 15-minute call through [the booking link] if you would rather talk it through. Or join a live Supplier Session; the monthly Drop-in has no slides and takes any question. None of these requires your customer to use DitchCarbon, and none of them is a sales conversation.
What should I include in a message?
Five things get a question answered first time.
A message with those five is usually answered in one reply. A message that says "the profile is wrong" is answered with five questions.
a note that you have raised a question with supplier support and the date you expect an answer. Customers would rather you asked than guessed.
What can supplier support help with?
What is supplier support not?
Not a consultancy and not a help desk for your customer's programme. We can explain how a figure was calculated and what would improve it; we cannot calculate your footprint for you, write your target, or tell you what a specific customer will decide. For the first two, the guides and free tools in this section are the route, and a consultant is the paid one; for the third, ask the customer, and the Respond stage covers how. For free help near you and in your own language, the Free help by country page lists public calculators, energy advice and grant schemes country by country, run by governments, public banks and industry bodies.
What about my customer's own supplier programme?
Some customers run their own supplier support: training, funded audits, a named contact. If yours does, use it alongside this section. If you are not sure, ask in your next reply to the request; it is a question customers like to be asked.
Live sessions
The Supplier Sessions run live on Tuesdays at 14:00 UK, working through the topics in stage order, and each session page shows its next date. Every session is recorded and the recordings sit on the webinars page with a transcript, so you can watch at any time and in any time zone.
if you are stuck on anything in this section, send the five-item message. If you are not stuck, bookmark the webinars page for when you are.
What should I do next?
Back to the hub page for the five stages, or straight to the guide for the step you are on. If what you need is local help in your own language, start with the Free help by country page.
Where to get help
- Email supplier support: reply within [two working days]. Free.
- Book a 15-minute call: a person, not a demo. Free.
- Supplier Sessions: live on Tuesdays at 14:00 UK, recorded with transcripts. Free.
- Claim your DitchCarbon profile: the contact form for profile corrections. Free.
- SME Climate Hub Small Business Carbon Calculator: the free route to a first footprint, for questions that are about the work rather than the platform. Free, with registration, also in French, Spanish, Portuguese, German, Italian, Swedish and Arabic.
- Free help by country: free public help in your own country and language, from governments, public banks and industry bodies near you. Free.
Common questions
How do I contact DitchCarbon supplier support?
Email supplier support, book a 15-minute call, or join a live Supplier Session. All three are free and available whether or not your customer uses DitchCarbon.
What should I include when I email supplier support?
Your company and country, which customer sent the request, what you are trying to do, what you have tried, and a screenshot if it is about something on screen.
Can DitchCarbon calculate my carbon footprint for me?
No. Supplier support explains how a figure was calculated and what would improve it. The free guides and tools in this section cover producing a first footprint yourself, and a consultant is the paid route.
When are the DitchCarbon Supplier Sessions?
Live on Tuesdays at 14:00 UK, working through the topics in stage order; each session page shows its next date. All are recorded with transcripts.
Is DitchCarbon supplier support free?
Yes. Email, calls and live sessions are free, and none of them is a sales conversation.
Get help
Email suppliersupport@ditchcarbon.com and hear back within two working days. Free, whether or not your customer uses DitchCarbon.
Free, takes about 30 seconds, and is where your customer reads your answer from.
