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Who sees your data
What you have published is public, because it already was. What you add for one customer stays with that customer unless you say otherwise. You approve every share.
Who can see what is on my DitchCarbon profile?
Three kinds of information, with three different audiences. Anything built from what you have already published (reports, disclosures, public targets) is public, because it was public before DitchCarbon read it. Anything you add in response to one customer's request is for that customer, and a disclosure made privately for one customer is never shared with another. Anything you choose to share more widely (a generic product or activity figure you are happy for any customer to use) is shared only when you say so. You approve every data share and every questionnaire submission.
| Data | Who sees it | Who decides |
|---|---|---|
| Figures and documents you have published elsewhere | Anyone, as before | Already public |
| Industry-data estimates where you have not published | Anyone, labelled as industry data | Replaced the moment you add your own |
| Figures and documents you add to your profile | Customers using DitchCarbon that look at your company | You, by adding them |
| Answers given privately to one customer's request | That customer only | Never shared further |
| Generic product or activity data you choose to share | Any customer using DitchCarbon that buys from you | You, each time |
| Questionnaire answers drafted for a customer | That customer, after your approval | You, per submission |
Why is there a public profile for my company at all?
Because your customer needs a figure for every supplier, and the fairest first figure is what you have published, or, if you have published nothing, an industry average labelled as exactly that. DitchCarbon holds profiles for over 2 million organisations on that basis. The public profile shows the sources: a figure from your report links to the report, and a figure from industry data says so. Claiming the profile lets you correct it and decide what is added.
Your customer will accept: a profile where the figures you have added are visible to them and the documents behind them are attached. They do not expect, and will not see, what you have given to another customer privately.
Can my competitors see my data?
They can see what you have published, as they always could, and the industry-data labels where you have not. They cannot see a disclosure you made for one customer, and they cannot see data you have chosen not to share. Logged-in users from other organisations see your public profile and anything you have explicitly shared with everyone; the profile owner decides what that is.
Who inside my company can see and change the profile?
Whoever claimed it and whoever they authorise. Ownership can be reassigned, and only people you authorise can see the data you have uploaded for questionnaires. If the person who claimed the profile leaves, the contact form on the claim page reassigns it to a colleague with a company email address.
How is the data protected?
The trust centre sets out how data is handled and the independent checks on the platform and the calculation. If your customer's security team asks, that is the page to send them; most of what they need is there.
Can I remove something?
You can correct any figure you have added, replace a document with a newer one, and withdraw data you shared. Figures drawn from a document you published elsewhere stay, because the document is public, but you can attach the newer report so the latest figure is the one shown. If a public detail about your company is wrong (name, country, industry, a parent relationship that no longer applies), the contact form gets it reviewed.
Do this week: claim the profile if you have not, read the sharing settings, and decide which of your data you are happy for any customer to use and which stays with the customer who asked.
What should I do next?
Getting help covers who to contact if a setting is unclear or a detail is wrong. If you are now ready to add your own figures, your DitchCarbon profile: what it is and how to claim it walks through what can be added.
Where to get help
- DitchCarbon trust centre: how data is handled, and the independent checks on the platform and calculation. Free.
- DitchCarbon methodology: how a public profile is built and how each figure is labelled by source. Free.
- Claim your DitchCarbon profile: the sharing controls, the approval step before any questionnaire goes out, and the contact form for corrections and ownership changes. Free.
- VSME standard: the EU voluntary reporting standard for small companies, a guide to what a small company can choose to disclose publicly. Free, in English, with unofficial translations in Polish, Estonian, German, Hungarian and Norwegian.
Common questions
Is my DitchCarbon profile public?
The part built from what you have already published is public, as it was before. Figures and documents you add are seen by customers using DitchCarbon that look at your company. Private answers to one customer are never shared with another.
Can other customers see data I gave to one customer on DitchCarbon?
No. A disclosure made privately for one customer stays with that customer. Generic data is shared more widely only when you choose to share it.
Can competitors see my DitchCarbon data?
They can see what you have published elsewhere and the industry-data labels where you have not. They cannot see private disclosures or data you have not chosen to share.
Who can edit my company's DitchCarbon profile?
Whoever claimed it with a company email and anyone they authorise. Ownership can be reassigned through the contact form on the claim page.
How is supplier data protected on DitchCarbon?
The trust centre sets out data handling and the independent checks on the platform and calculation. It is the page to send a customer's security team.
Get help
Email suppliersupport@ditchcarbon.com and hear back within two working days. Free, whether or not your customer uses DitchCarbon.
Free, takes about 30 seconds, and is where your customer reads your answer from.
