Medallia Sustainability Profile
Medallia, Inc., a leader in experience management, is headquartered in the United States and operates globally, with significant presence in North America, Europe, and Asia. Founded in 2001, Medallia has established itself as a pioneer in harnessing customer and employee feedback to drive business transformation. The company’s core offerings include its advanced AI-driven analytics platform, which uniquely captures and analyses real-time data from various touchpoints, enabling organisations to enhance customer experiences and employee engagement. Medallia's innovative solutions have positioned it as a trusted partner for numerous Fortune 500 companies, solidifying its reputation in the experience management industry. With a commitment to continuous improvement and a focus on actionable insights, Medallia remains at the forefront of helping businesses thrive in an increasingly competitive landscape.
DitchCarbon Score
How does Medallia's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Computer Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Medallia's score of 51 is higher than 69% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Medallia's reported carbon emissions
In 2024, Medallia reported total carbon emissions of approximately 32,200,000 kg CO2e, a decrease from about 33,792,000 kg CO2e in 2023. The breakdown of emissions for 2024 includes 121,000 kg CO2e from Scope 1, 2,009,000 kg CO2e from Scope 2, and a significant 30,069,000 kg CO2e from Scope 3 emissions. This indicates a continued reliance on indirect emissions, which constitute the majority of their carbon footprint. Medallia has committed to achieving net-zero emissions by 2040, a long-term target that encompasses all scopes of emissions. This commitment reflects the company's proactive approach to climate action within the software and services sector. As of 2024, they are classified as "Committed" to near-term targets, although specific reduction percentages have not been disclosed. The emissions data is sourced directly from Medallia, Inc., with no cascading from a parent or related organization. This transparency underscores Medallia's independent efforts to address climate change and enhance sustainability practices.
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| 2022 | 2023 | 2024 | |
|---|---|---|---|
| Scope 1 | - | 000,000 | 000,000 |
| Scope 2 | 1,487,000 | 0,000,000 | 0,000,000 |
| Scope 3 | 2,455,000 | 00,000,000 | 00,000,000 |
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Medallia's Climate Goals (2030 & 2050)
Climate goals typically focus on 2030 interim targets and 2050 net-zero commitments, aligned with global frameworks like the Paris Agreement and Science Based Targets initiative (SBTi) to ensure alignment with global climate goals.
Medallia has established climate goals through participation in recognized frameworks and target-setting initiatives. Companies often set interim 2030 targets and long-term 2050 net-zero goals to demonstrate measurable progress toward decarbonization.
Frequently Asked Questions
Common questions about Medallia's sustainability data and climate commitments